What is Major Incident Management?! ITIL + ITSM + ServiceNow

🚨 **Master Incident Management & Response with ITIL, ServiceNow, and ISO 27035!** --- ### What is Major Incident Management?! *ITIL + ITSM + ServiceNow Course* Welcome to the front lines of Incident Management and Response! This course is your ultimate guide to understanding and mastering the art of managing, responding to, and resolving incidents within an organization's IT infrastructure or business operations. By integrating key concepts from *ITIL Cybersecurity ServiceNow*, and adhering to the guidelines of **ISO 27035**, you will be equipped with a robust toolkit to navigate major incidents effectively. --- ### **Course Overview:** - **Incident Management Basics:** Learn how to detect, analyze, categorize, and respond to incidents in a manner that minimizes disruption and restores services promptly. - Detection 🔍 - Analysis 📊 - Categorization 📏 - Prioritization 🚀 - **Incident Response Essentials:** Grasp the immediate actions necessary to handle cybersecurity threats, focusing on detection, investigation, containment, and recovery. - Detection ⚫️ - Investigation 🕵️‍♂️ - Containment 🛡️ - Eradication ❌ - Recovery 🔄 - **Major Incident Management Techniques:** Specialize in the processes and procedures for managing significant incidents that have a considerable impact on operations. - Urgent Coordination ⏰ - Stakeholder Engagement 🤝 - Communication Clarity 🗣️ - **ITIL Incident Management Best Practices:** Utilize the *Information Technology Infrastructure Library (ITIL)* framework to enhance your incident management capabilities. - Service Delivery Streamlining ➡️ - Quality Improvement ✨ - Customer Satisfaction 😊 - **Cybersecurity Incident Response Mastery:** Focus on the security aspects of incident management, defending against and managing breaches effectively. - Security Measures Deployment 🛡️ - Protocol Adherence ✅ - Asset Protection 🔒 - Data Safeguarding 🗃️ - **ServiceNow ITSM Platform Proficiency:** Gain hands-on experience with ServiceNow's tools for centralized incident management and streamlined service delivery. - Incident Tracking 🎯 - Automation & Integration 🚀 - Collaboration Across IT Teams 🤝 - **ISO 27035 Compliance:** Understand the principles and procedures for establishing a robust cybersecurity incident management framework. - Preparedness Planning 📋 - Risk Mitigation Strategies 🛡️ - Continuous Improvement Loop 🔄 --- ### **Why Take This Course?** - **Comprehensive Training:** Get a deep dive into the intersection of ITIL, ITSM, ServiceNow, and cybersecurity incident management. - **Real-World Application:** Learn through case studies, real-world scenarios, and hands-on exercises. - **Expert Instructors:** Benefit from the knowledge and experience of seasoned professionals in the field. - **Certification Prep:** Elevate your career by preparing for industry-recognized certifications like ITIL Foundation and ServiceNow Certified Professional (SCP). - **Networking Opportunities:** Connect with peers and professionals from around the globe in the field of IT and cybersecurity. --- ### **Who Should Take This Course?** This course is ideal for: - **IT Professionals:** Seeking to enhance their incident management and response capabilities. - **Cybersecurity Specialists:** Wanting to understand the role of ITSM in cybersecurity. - **ServiceDesk Analysts:** Aiming to improve their response times and service quality using ServiceNow. - **Business Continuity Planners:** Looking to develop robust strategies for major incidents. - **Anyone Interested in ITIL, ITSM, or Cybersecurity:** Desiring to learn more about the intersection of these fields. --- ### **Take the Next Step in Your Career!** Embark on a journey to become an incident management and response expert. With our comprehensive course, you'll navigate through the complexities of managing incidents, ensuring business continuity, and safeguarding your organization's assets against cyber threats. Enroll now and transform your career with knowledge and skills that are in high demand! 🚀🛡️💻 --- **Ready to master Incident Management and Response? Join us and become a certified expert today!** 🎓✨