Selling and Managing Technology Services (Part 1)

Technology is a critical part of every business. Whether you're a large corporation or a small startup, your success depends on your ability to use technology to accomplish your goals. That's why it's important to have a technology manager who knows how to manage the tools that make your organization run.

In this course, you'll learn what it takes to sell technology services and manage them effectively in a variety of contexts. You'll learn how to understand the needs of each customer and deliver excellent customer experiences. You'll also learn how to extend your business management skills by managing technology projects from inception through completion.

The course is Part 1 of a two part series in selling and maintaining technology services and starts off by explaining some general customer service soft skills that you need in order to server technology clientele. After you move past the soft skills, you will start to scratch the surface of the core. This side introduces some technology management specific skills.

I look forward to expanding your knowledge in technology management and getting you more comfortable with the industry. Perhaps you may succeed and starting a great technology firm. You're getting knowledge from my 10+ years in technology management and 15+ years of excellent customer service.

By the end of this course, you will be able to:

-Understand the role of technology management in organizations at all stages of growth

-Identify basic responsibilities of technology management in organizations at different stages of growth

-Understand how to sell technology services or products

-Deliver excellent customer experiences with technology solutions