Salesforce Certified Advanced Administrator Exam - 100% Pass

About the Salesforce Advanced Administrator Exam and Program

The Salesforce Certified Advanced Administrator program is designed for individuals who have the expertise of a seasoned Salesforce Administrator. The program encompasses the breadth of applications, the features and functions available to an end-user, and the advanced configuration, management, and application extending options available to an Administrator across the Salesforce platform.

There are two certifications within the Salesforce Certified Administrator program. The first is the Salesforce Certified Administrator credential, which focuses on the features and functionality used to maintain a Salesforce implementation.

The second certification in the program is the Salesforce Certified Advanced Administrator. This credential is targeted toward the Salesforce Certified Administrator who has become proficient in Salesforce configuration maintenance, can demonstrate an understanding of administration best practices, and is able to use the advanced features and functionality to solve a variety of business problems.

Audience Description: Salesforce Certified Advanced Administrator

The Salesforce Certified Advanced Administrator exam is intended for an individual who has significant experience performing as a Salesforce Administrator, including hands-on experience applying the skills and concepts noted in the exam outline in Section 5 below. The candidate is a Salesforce Certified Administrator who has successfully completed the Administer, Extend, and Automate Salesforce ( ADX211 ) from Salesforce or an Authorized Training Center or possesses the equivalent experience and knowledge. The candidate has also invested time in studying the course materials and additional study materials provided by Salesforce.

The candidate should have a broad knowledge of the full application capabilities, the features/functions available to an end-user, and the configuration and management options available to an Administrator across the Salesforce platform. The candidate should be capable of performing administration functions at an expert level, using the full set of Salesforce features as described in the exam outline. The candidate can leverage the advanced administration capabilities of Salesforce to solve specific business challenges and automate complex business processes. The candidate should be able to recommend configuration enhancements and best practices to optimize and extend an organization’s use of Salesforce. The candidate actively seeks out new functionality as it becomes available and can evaluate the potential benefits of new features for an organization.

The candidate should be able to:

• Appropriately define record and field data access based on business requirements.

• Create custom objects and define the appropriate relationship types.

• Set up and configure Sales and Service Cloud applications

• Understand the capabilities of forecasting.

• Set up and configure Salesforce Knowledge and entitlements.

• Assess, cleanse, and maintain data quality using standard Salesforce functionality.

• Understand the capabilities of sandboxes and the tools available to move data between environments.

• Use custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, and cross-filters to build reports that meet complex business requirements.

• Use dynamic dashboards and dashboard filters to enhance dashboards.

• Create flows, workflow rules, approval processes, and formula fields to automate complex business processes.

Purpose of this Exam Guide

This exam guide is designed to help you evaluate if you are ready to successfully complete the Salesforce Certified Advanced Administrator exam. This guide provides information about the target audience for the certification program, the recommended training and documentation, and a complete list of exam objectives—all with the intent of helping you achieve a passing score. Salesforce highly recommends a combination of on-the-job experience, course attendance, and self-study to maximize your chances of passing the exam.

About the Exam

Read on for details about the Salesforce Advanced Administrator exam.

• Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions

• Time allotted to complete the exam: 105 minutes

• Passing score: 65%

• Registration fee: USD 200 plus applicable taxes as required per local law

• Retake fee: USD 100 plus applicable taxes as required per local law

• Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.

• References: No hard-copy or online materials may be referenced during the exam.

• Prerequisite: Salesforce Certified Administrator credential

Recommended Training and References

We recommend a combination of hands-on experience, training course completion, Trailhead trails, and self-study in the areas listed in the Exam Outline section of this exam guide.

The self-study materials recommended for this exam include:

• Trailmix: Prepare for Your Salesforce Advanced Administrator Credential

• Superbadge: Process Automation Specialist

• Superbadge: Lightning Experience Reports & Dashboards Specialist

• Superbadge: Business Administration Specialist

• Superbadge: Security Specialist

To continue developing your Salesforce skillset, visitTrailhead Academyto enroll in expert-led courses.

The courses recommended for this exam include:

• Administer, Extend, and Automate Salesforce (ADX211)

• Administer, Extend, and Automate Salesforce - Extended ADX-211E)

• Prepare for your Advanced Administrator Certification Exam (CRT211)

To review online Documentation, Tip Sheets, and User Guides, search for the topics listed in the Exam Outline section of the exam guide and study the information related to those topics. Documentation, Tip Sheets, and User Guides can also be accessed throughSalesforce Help.

Exam Outline

The Salesforce Advanced Administrator exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Administrator and have demonstrated the application of each of the features/functions below.

Security and Access: 20%

• Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, dashboard and report folders access, email folder access, Territory Management).

• Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration.

• Given a scenario determine the implications of user authentication.

• Compare and contrast the capabilities of a complex business model. (Person accounts, Account, Contacts, and Contact to multiple Accounts.)

Objects and Applications: 19%

• Given a scenario, determine the appropriate solution to enhance or extend objects. (master-detail, lookup, junction object, related list, record type, schema builder, and object creator).

• Given a scenario, determine the appropriate solution to enhance or extend the UI/UX with applications. (app manager, lightning app builder, dynamic forms, standard lightning page components, console, and lightning page analyze button.)

Auditing and Monitoring: 10%

• Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail).

• Explain how to ensure sensitive data is setup to support a business/legal/compliance use case in production and sandbox environments.

• Explain how to review and troubleshoot security settings including pending updates that may change system access.

Cloud Applications: 11%

• Describe the features of Salesforce which enable Sales users to conduct the sale process, including products, price books, schedules, orders, and quotes

• Distinguish and understand the implications and capabilities of Forecasting and Territory Management

• Explain how to create and maintain Salesforce Knowledge (article record types, data categories).

• Explain how to create and maintain service entitlements and entitlement processes.

• Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Service Cloud Console, Experience Cloud sites, Omni-Channel).

• Given a scenario, understand the standard Salesforce suite of products that enable extending the core platform.

Data and Analytics Management: 13%

• Explain the tools and best practices for assessing, improving and enriching data quality. (data types, validation, managing duplicates, enriching, archiving).

• Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).

• Understand methods to connect to, access, backup/restore, or archive data outside of the Salesforce platform. (big objects, data warehouse, external objects, data lakes, third-party solutions, and Salesforce Connect).

• Given a scenario, identify the appropriate tools and methods for importing data into Salesforce. (data import wizard, data loader, and external ID).

Environment Management and Deployment: 7%

• Describe the options available to move metadata between environments (change sets, sandboxes, and AppExchange - managed/unmanaged).

• Describe the capabilities and best practices for using change sets to move metadata between environments.

Process Automation: 20%

• Given a complex scenario, determine the solution using the best tool, or combination of tools to solve a business problem

• Given a scenario identify the appropriate tool or method for troubleshooting declarative automation.

• Given a scenario, explain the capabilities and limitations of each declarative automation tool.

• Understand the implications of the order of execution when using automation tools.