(Update 2023)MB-910:Microsoft Dynamics 365 Fundamentals(CRM)

If you’re familiar with business operations, customer relationship management CRM, and are IT savvy—either generally or through work experience—take advantage of this certification to highlight those skills. Validate your broad exposure to the customer engagement capabilities of Dynamics 365 to enhance your career journey.

People in different roles and at various stages in their careers can benefit from this fundamentals certification. Here are some examples:

IT professionals who want to show a general understanding of the applications they work with

Business stakeholders and others who know Dynamics 365 and who want to validate their skills and experience

Developers who want to highlight their understanding of business operations and CRM

Students, recent graduates, and people changing careers who want to make the most of Dynamics 365 customer engagement capabilities to move to the next level.

New to Dynamics 365? This five-part series introduces you to the basic concepts of customer engagement, what they share in common, as well as each of the Dynamics 365 customer engagement apps. Start with this learning path to find out about Dynamics 365 Marketing.

Dynamics 365’s customer engagement applications are customer focused business applications that are built on the Microsoft Power Platform. They are designed to help organizations more effectively engage their customers. The sales and marketing applications help identify sales prospects and turn them into long lasting relationships. Our service focused applications help your organization service your customers, whether you have a call center, service center, or are providing service in the field. Dynamics 365 customer engagement applications ensure that you have the tools necessary to fully engage your customers across all aspects of your business.