IT Support Technical Skills Bootcamp

Hands-on Technical skills for IT Support Professionals

4.49 (162 reviews)
Career Development
IT Support Technical Skills Bootcamp
37.5 hours
Jul 2022
last update
regular price

What you will learn

Gain skills required to succeed in an entry-level IT job

Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

Learn how to manage Windows 10, Active Directory, Office 365 and other IT support skills

Apply your skills with hands-on projects and build a portfolio that showcases your job readiness to potential employers

Sample resume and interview resources


The training bootcamp is aimed at IT professionals or those seeking to enter the industry. This training focuses on the practical aspects of technical support jobs.

After completing all parts of this training, students can apply to enter IT support roles with confidence.

By completing the tasks, you will improve your practical skills in supporting, installing, configuring, and maintaining Operating Systems, maintaining Microsoft Windows and troubleshooting Microsoft Windows and networks, managing users, workstations and shared resources, security, and implementing operational procedures.

The full training will cover:

Windows services, operating system installations, web servers, remote access services, file & print services, user account management, OU's, Active Directory management, GPOs, disk management, patch management, and performance monitoring.

What is Jobskillshare Training?

Our Managed Learning blends online on-demand video lectures with hands-on practice labs. Reinforce your knowledge by accessing REAL equipment online with no restrictions and full administrator privileges in real-time.

Jobskillshare collaborates with industry leaders to provide the most hands-on IT training using TestOut and real-live practice labs. This unique approach allows students to gain valuable experience by developing real-world IT skills. Students can practice IT skills in a realistic environment without expensive equipment by simulating hardware, software, operating systems, and entire network environments.


Introduction to the Bootcamp Training (Recorded)

Bootcamp Introduction
Learning Goals and Download Resume Template
How to mentally prepare yourself for technical learning
Content Updates for this Bootcamp
Understanding the real job environments, Job titles and basics (Recorded)

Live Recording: Training Concept, VMware Basics, Server and Client

Training Concept Information
Lecture and Domain Controller Demo using Active Directory (Practice)
SandBox Overview hands-on lab (Practice)
Virtualization VMware ESXi basics and Server VM Installation (Learning Only)
Server and Server Tools Info (Learning Only)
Understanding Domain controller and Helpdesk Account (Learning Only)
Working inside domain network and finding more information
Windows 10 Power Tools (Learning and Demo)
Local Computer management and AD RSAT Tool (Practice)

Active Directory and Group Policy Training

Active Directory Practice (learning Only)
Active Directory Users and Computers Management (Practice)
Other ways to manage Active Directory (Learning Only)
Free AD Management tools (Practice)
Group Policy Training for IT Support (Practice)

Inventory, Asset Management Systems

Inventory, Asset Management Systems skills for IT Support (Practice)

Software Installation and Software Deployment skills

Software Installation and software deployment (Learning Only)

Office 365 Administration for IT Support

Office 365 Admin Portal (Learning Only)
Office 365 Web Outlook (Learning only)
Office 365 Exchange and Local Exchange Basics (Learning Only)
Outlook Desktop Application (Learning Only)
Office 365 Trial Account (Practice)
Exploring the office 365 administrator interfaces (Practice)
Create Office 365 User (Practice)
How to add multipe users in 365 (Practice)
Create and Manage Groups, Restore Groups with CLI (Practice)
Manage Administration Delegation in both (GUI and CLI Mode) (Practice)
Managing Office 365 Multi-factor Authentication (Practice)
Managing Office 365 Multi-factor Authentication (One-Time Password) (Practice)
Troubleshoot Mail Flow in Microsoft 365 (Practice)
Monitor Service Heatlh and Analyze Reports (Practice)

Azure Management Skills for IT Support

Cloud(Azure) users and groups management skills for IT support
Understanding Cloud Computing (Lecture Only)
What is Azure and Creating accout in Azure for Practice (Learn and Practice)
Create users in Azure Portal (Lecture and Demo)
Create and mange users in Azure Active Directory (Lecture and Demo)
Create and mange groups in Azure Active Directory (Lecture and Demo)
Password reset training in Azure (Lecture and Demo)

Modern desktop management skills for IT support

Update Comliance with Microsoft Azure (Demo)
Implement Conditional Access (Demo)
Configuring and managing Azure AD Join (Demo)
Configuring Hybrid Azure AD Join
Getting started with Microsoft Endpoint Manager (Lecture)
Manage Device Enrollment into Microsoft Endpoint Manager (Demo)
Enrolling devices into Microsoft Endpoint Manager (Demo)
Create and apply a Configuration profile Microsoft Endpoint Manager (Demo)
Modify an assigned Configuration profile policy MS Endpoint Manager (Demo)

Ticketing Systems Training for IT Support

Ticketing Systems Training for IT Support

Hardware Technical Skills for IT Support roles

Hardware Technical Skills Part 1
Hardware Technical Skills Part 2
Hardware Technical Skills Part 3

IT Support Interview Preparation

IT Support Technical Test Preparation


July 16, 2022
Great, and watching people learn how to use it and ask for help is awesome. there needs to be more training like this.
July 15, 2022
The introduction is professional, practical and valuable. Compared to my business degree the cost of boot camp is inconsequential. Thank you for the resume template. See you at boot camp.
July 12, 2022
This course does a great job with starting completely from scratch on getting a first-time job in IT. I love that they start off with explaining the types of entry level positions companies offer and showing the right way to prepare for them. Starting off with a resume template is awesome because you can see what is required by companies and work on adding them to your resume as kind of a checklist.
June 29, 2022
I am 3 videos into the course and so far i am impresses. The introductory videos are explaining how to advertise myself to employers and manage expectations. I was not expecting these topics, but they are welcome ones.
June 24, 2022
The video does not load and play. I have to go back and forth from one lesson to the other in order to load the video to play
June 22, 2022
I enjoy how in depth the videos are. I can also appreciate the courses of how to write the resumes and get a job, since all of the questions I had in my head were immediately answered through the videos.
May 30, 2022
So far its good, I got some valuable ideas to get the job and companies are looking for in candidate.
May 25, 2022
Well lot's of information and Clear explanation in detail. Instructor has a Solid Knowledge of IT Stuff
May 20, 2022
The audio is pretty bad. As an audio professional who works on film and music, it's incredibly distracting when there are three or more different audio sources.
May 16, 2022
Easy to follow and the instructor gives good information. The student session is also helpful and gives you a quick revision.
May 10, 2022
It is literally amazing for the beginner’s, who want’s to get in to IT. Thank you so much for creating such a great content.
May 2, 2022
It is a great match. I have some IT experience. It provides refreshment of past topics and very well paced.



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