History of Microsoft Dynamics 365 Customer Engagement (CRM)

🌟 **Course Review Summary** 🌟 **Overall Rating:** 3.75/5 ## Course Content and Approach ### Pros: - **Comprehensive History Coverage:** The course effectively covers the history of Microsoft Dynamics, from Dynamics CRM 1.0 to the current Dynamics 365, detailing version changes and significant updates along the way. - **Expert Insight:** Abhishek provides knowledgeable information, with clear explanations that highlight important points in a concise manner. - **Real-World Application:** The course is practical, as it does exactly what it promises by depicting the history of Dynamics 365 and its evolution. - **Engaging for Professionals:** The content is tailored to be informative and engaging for professionals in the field, including those looking to expand their area of expertise. ### Cons: - **Complex Language:** The course uses technical words/language that may be challenging for beginners who are not familiar with the terminology. - **Visual Aids Limitations:** There is a need for more visual support, specifically images that illustrate improvements in Microsoft 365 over time. - **Presentation Style:** Some find the slides to be boring and wish there were additional resources provided, such as the slides used during the course for reference. - **Resource Accessibility:** The absence of the presentation slides and additional resources as part of the course materials limits the ability for learners to revisit key points. ## Learner Feedback Highlights: ### Positive Feedback: - Learners are looking forward to joining software companies and appreciate the knowledge gained from this course, describing it as "one of the best matches" for their needs and expectations. - The journey of Dynamics CRM from 1.0 to 365 is appreciated for its detailed coverage of version changes, pros, and cons. - Abhishek's contribution is highly praised for bringing each version's details, including the history and evolution of Dynamics 365, which is considered great knowledge to have. - The course is described as "Excellent," providing a lot of knowledge about the historical and evolutionary aspects of Microsoft Dynamics 365, with material presented in a friendly and easy-to-understand manner. ### Constructive Feedback: - Some learners find the language used in the course too technical for beginners, suggesting that incorporating more simplified explanations or visual aids could enhance understanding. - The presentation style is noted to be less engaging, with a suggestion to improve by perhaps not simply reading off the slides. - It is recommended to offer the presentation slides and additional resources as part of the course materials for learners to reference later. **Conclusion:** This course provides valuable insights into the history and evolution of Microsoft Dynamics 365. It is highly recommended for professionals and those new to the product who want to understand its transformation over time. While the technical language may pose a challenge to beginners, the comprehensive content and expert explanation make it a worthwhile investment for gaining knowledge about this complex software suite. A few improvements in presentation style and resource provision could significantly enhance the learner experience.