Conflict Management

What to do when communication breaks down?

4.40 (13 reviews)
Udemy
platform
English
language
Communications
category
instructor
Conflict Management
63
students
2 hours
content
Dec 2018
last update
$49.99
regular price

What you will learn

Understanding the basic elements of conflicts

Recognizing the role of culture in understanding conflict

Understanding how mediating conflicts works

Learning how to resolve a conflict successfully

Understanding how to voice one's own interests and hear other people's interests

Description

What to do when communication breaks down?

Most of us communicate every single day, but nevertheless, we often fail to communicate successfully. This course will help you develop win-win solutions in every conflict, and at the same time deal with challenges, difficult people, bargaining tactics, and communication problems. Most importantly, you will learn to recognize your own skills as a mediator and find out how to handle a crisis to the mutual benefit of all participants.

At the end of this course, participants will be able to analyze a conflict and make concrete recommendations on how to move forward to resolve a conflict successfully. Therefore, its most important goals are:

- Understanding the basic elements of conflicts
- Recognizing the role of culture in understanding conflict
- Understanding how mediating conflicts works
- Learning how to resolve a conflict successfully
- Understanding how to voice one's own interests and hear other people's interests

This course will be particularly useful for you if you have to communicate professionally in your daily life or are seeking to get into professions where negotiations will be part of your main tasks. Additionally, it is very helpful for everyone who needs to improve their communication skills, be it for professional or personal reasons.

Content

Conflict Management

Recognising Conflict
Recognising Conflict
What is a Conflict?
What is a Conflict?
Conflict Resolution
Conflict Resolution
Mediation: Best Practices
Mediation: Best Practices
Finding a Good Mediator
Finding a Good Mediator
Improving Communication in Conflict
Improving Communication in Conflict
Building Trust among Parties
Building Trust among Parties
Role of Culture in Conflict Resolution
Intercultural Competence
Role of Culture in Conflict Resolution

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Related Topics

1986316
udemy ID
10/24/2018
course created date
11/23/2019
course indexed date
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course submited by