Apple 9L0-012 Exam Actual Questions

Mac Service Certification Exam Topics (9L0-012)

This article lists the topics for the Mac Service Certification exam (9L0-012).

Exam content

The Mac Service Certification exam (9L0-012) is a computer literacy test delivered online through Pearson VUE. It is a test with free consultation of the resources or those who take it are invited to consult the Apple references to answer the questions of the exam.

Successful completion of the Mac Service Certification exam meets the hardware requirements for the Apple Certified Mac Technician (ACMT) 2015 certification.

Describe the correct procedures for resolving a specific Mac Pro computer support issue.

Describe the steps of systematic troubleshooting.

Identify Mac Pro computer security issues.

Describe the correct procedures for resolving a specific service problem with a MacBook Air computer.

Describe the steps of systematic troubleshooting.

Identify security issues with MacBook Air computers.

Describe the correct procedures for resolving a specific service problem with a MacBook Pro computer.

Describe the steps of systematic troubleshooting.

Identify security issues with MacBook Pro computers.

Describe the correct steps for resolving a specific Mac mini computer service issue.

Describe the steps of systematic troubleshooting.

Describe the correct procedures for resolving a specific iMac computer service problem.

Describe the steps of systematic troubleshooting.

Identify iMac computer security issues

Given a connectivity issue with a device, please describe recommended troubleshooting steps.

Given a connectivity issue with an external monitor, describe recommended troubleshooting steps.