Active Listening Skills: Give And Receive Feedback At Work

You listen every day! Make it a strength to understand people better, develop stronger bonds with others, and be more productive in your professional life, and fulfilled in your personal life!

Learn a professional and systematic way to give and receive feedback at work and in your personal life using the Situation-Behavior-Impact (SBI) model.

Giving or taking bad, critical, or negative feedback at work or in your interpersonal situations can be difficult. There is also a risk of having the conversation turn negative, and escalate into a conflict that is accompanied by negative emotions like anger, frustration, or even fear.

This course will give you skills to listen better and to read the emotions of the other person better so you would be less likely to have your difficult conversations go poorly, and achieve desired outcomes.

LEARN ACTIVE LISTENING

Active listening is a technique that is used in counseling, training, and solving disputes or conflicts. It requires that the listener fully concentrate, understand, respond, and then remember what is being said. This is opposed to other listening techniques like reflective listening and empathic listening.

USE EMOTIONAL INTELLIGENCE DURING ACTIVE LISTENING

When you listen, there is much more to the conversation that just what's being said. You have to think about the other person's emotions and do your best to direct their emotions and yours. You also have to pay attention to their body language, facial features, and tone of voice.

LISTEN WITH EMPATHY

Active listening is about truly understanding what people are saying. It's the process of hearing together with thinking about what is being said. It's also about suspending your own biases so you can better understand the other person. To be truly listening, you must be mentally present in the moment, and understand how the other person feels and how the topic of conversation impacts the other person's life.

ACTIVE LISTENING IS NOT JUST A PROFESSIONAL SKILL, IT IS A PART OF KINDNESS

Truly listening takes a significant effort. We only truly listen if something is very important to us or when we are actively caring about the other person, and giving them our full care and attention.

MORE BENEFITS OF ACTIVE LISTENING

Most of us want to get better at talking. But the REAL power tool for influencing others, leading, collaborating, having an impact, and being an an-all-around-better person is active listening. While regular listening can look like being blank and silent, Active Listening is engaged, creative, and responsive.

Gain both the internal awareness and external skillset that are the foundation of active listening. You will be able to have far more satisfying, interesting, successful conversations.

PRACTICAL, NOT THEORETICAL

This is not a theoretical course, you can immediately apply active listening in this course and see results. These are the same listening techniques that I have applied in my professional life and that I have shared with my clients in coaching, and that you can apply too.

HOW LISTENING HELPS ME

As a professional, I know I need to keep improving everything about my work. I am also aware of having blindspots. I am human, and I don't always understand all the ways I need to improve. No one knows every way they need to improve.

This is why we must listen to cues from other people and various situations in life. When we listen to others about how we can improve, and when we read subtle cues, it makes us better long-term.

GIVING FEEDBACK AND RECEIVING FEEDBACK

Much of active listening is used in the workplace. Throughout your career, you will be giving feedback and receiving feedback on many occasions. This course will help you understand the other person when you are receiving feedback.

RESPONSIVE AND CARING INSTRUCTOR: WORLD-CLASS STUDENT SUPPORT

If you have questions that come up while taking this active listening course, know that I am here to help! I answer 99% of student questions within 24 hours. Many students tell me that other instructors don't respond. Well, I do because:

1) I care about my students.

2) I feel a responsibility to make sure that students get their money's worth from the course.

Invest in yourself. Enroll today!