Working Help Desk Tickets (Real World Examples) for Entry Lv

Real World Examples, real tickets, real solutions, real experience.

4.65 (10 reviews)
Udemy
platform
English
language
Other
category
instructor
128
students
6.5 hours
content
May 2022
last update
$24.99
regular price

What you will learn

Learning a Jira Ticketing System

Noting Tickets and Communicate with Users/Customers

How to resolve Trouble Tickets and company policy rules

Gain knowledge from 35+ tickets resolved

Confidence booster knowledge

Become Help Desk Professional

Description

This is a practical Help Desk Training course. All lessons are using a real ticketing system with real tickets.

If you are new to Tech Support this course is perfect for you. It's super easy to follow and understand.


First video is a bit longer in order to carefully introduce you to a ticketing system, how to work tickets, how to communicate with users, and what to do when issues are resolved. After that, every video is directly working trouble tickets.


Make no mistake, this course is directly taking you to ticket training and troubleshooting. There is no presentation on Help Desk because in my opinion they are waste of time. You need immediate and real knowledge to be successful.


Yes, I teach Help Desk in my course but I also teach people interaction; this is super important and a huge part of the job.


Working Help Desk is the first stepping stone to successful and profitable career in IT. After you work Help Desk, as little as six months experience is enough for you to get promoted. This is why it's super important to be the best Help Desk representative in order to sky rocket your career. 


My videos are are the best starting point because everything I instruct is based of real experience.

Screenshots

Working Help Desk Tickets (Real World Examples) for Entry Lv - Screenshot_01Working Help Desk Tickets (Real World Examples) for Entry Lv - Screenshot_02Working Help Desk Tickets (Real World Examples) for Entry Lv - Screenshot_03Working Help Desk Tickets (Real World Examples) for Entry Lv - Screenshot_04

Content

How to use the ticketing system and resolve issues.

Introduction to Working Help Desk, Very easy to follow and understand.
Tech Support, Restoring deleted files on a Computer
Tech Support, Outlook Email Sending Size Limit
Tech Support, Unknown Website Error Troubleshooting
Tech Support, Shared Network Drive installation
Tech Support, Outlook Office 365 Email Not Working
Tech Support, User can't login to computer, password issue
Tech Support, Pulse VPN not Working
Tech Support, Office365 Email not working, case #2
Tech Support, Outlook is Slow, Searching Emails
Tech Support, Using Remote Desktop to Fix computer issues
Tech Support, Using Outlook on Android or iPhone
Tech Support, Laser Printer not printing labels
Tech Support, Webcam Install for User
Tech Support, Blue Screen of Death BSOD
Tech Support, Can you have Teams on mobile phone
Tech Support, I can't connect my Printer
Tech Support, Printer DNS Explained
Tech Support, Outlook is freezing when searching contacts
Tech Support, MFA setup in Office 365 or Other Apps
Tech Support, What to do after Factory Computer Reset
Tech Support, Missing Excel Files and How to fix it
Tech Support, Outlook email blocked due to size
Tech Support, Website Unknown Login Error
Tech Support, User account not authorized for Remote Desktop
Tech Support, Nothing is Printing, How to check printer spooler
Tech Support, What Bad Hard Drive Looks like
Tech Support, Outlook Search function not working
Tech Support, What to do with Ransomware infection
Tech Support, SFTP use case scenario for file backup
Tech Support, google DNS not resolving, flush DNS
Tech Support, Avaya OneX Headset not working
Tech Support, Network Storage, Shared drive install

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Related Topics

4708156
udemy ID
5/28/2022
course created date
6/16/2022
course indexed date
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course submited by