Versatile Communication Skills - How to connect with people

Powerful, practical, communication skills to connect and build effective professional and personal relationships.

4.66 (404 reviews)
Udemy
platform
English
language
Communications
category
instructor
Versatile Communication Skills - How to connect with people
1,546
students
2.5 hours
content
Mar 2021
last update
$69.99
regular price

What you will learn

Learn practical, easily applied communication skills to build stronger professional and personal relationships.

Learn how to quickly build rapport and a sense of connection with people.

Identify your personal communication preferences and recognise the strengths and challenges of that preference.

Learn how to identify and adapt to the communication preferences of others and why it's important to do so.

Learn how to minimise the misunderstandings that are the cause of so many relationship issues

Identify why you find some people harder to deal with than others, and how to fix that.

Learn what to listen for and observe to understand the communication behaviours of others with a new found clarity.

Why take this course?

There are no skills more important in life than communication skills. Success in our professional and personal lives depends on our ability to build engagement and trust with others; communicate with different personality types, and develop strong, effective relationships - in other words great people skills.

The quality and value of those relationships is driven by how effective our communication skills are. There is no ‘one size fits all’ solution. The art of effective communicators is having the skill to personalize their communication to those around them. Having the ability to understand the communication traits of themselves and others which creates the opportunity for much more engaging communication - a vital component in creating stronger, positive relationships.

If you would like to discover the art and secrets of effective communication skills and transform how you communicate with the different personality types of key people around you; this is the course for you. Professionally that might be your team, your peers or your management. Personally, that might be your partner, close friends, family members, or anyone who has a personal impact on your life.

I have spent several decades working with business leaders and managers around the world, helping them hone their personal communication skills, enabling them to build strong successful relationships with their teams, suppliers and customers.

In this course I will:

· lead you step by step through how your communication process works

· Show you how different personality types use and react to that process in different ways

· Identify your personal communication strengths and any improvement areas to work on

· show you powerful techniques to build rapport

· help you develop ways to be versatile (flexible) in how you communicate with those around you and strengthen key relationships - whether professional or personal.

· Explore tools and ideas you can use every day to build your skills and strengthen your key relationships.

The practical techniques, exercises and models are drawn from NLP, wider psychology and many years of management and leadership experience.

Why do I need this course?

Research suggests that over 65% of us rate ourselves as far more effective (flexible) in our communication than those around us rate us. How effective are you in reality? This course will help you answer that question.

We frequently take our communication skills for granted. It's easy to simply assume that our messages are heard and understood in the way we intend them to be. Very often they are not. Our messages are changed, adapted and misheard, and we often don't notice until it is too late. The damage has been done. The relationship weakened in some way. Let's face it; we have more communication channels open to us than ever before. What could possibly go wrong? Unfortunately, plenty.

Have you noticed how often poor management, weak people skills and simple misunderstandings are found to lie behind performance problems and tensions at work, relationships that are under stress, conflict or even relationships breaking down? Lower levels of employee engagement frequently get tracked back to poor people skills from supervisors, managers or company leaders.

Most of us find these relationship pressures surfacing every day in our working and personal lives.

Poor communication can be the cause of a great deal of frustration, stress and even anger.

The simple truth is that many of these issues can be averted or greatly improved by taking a more flexible approach to how we communicate with others. Boosting our communication skills, or soft skills enables us to make conscious choices about what we communicate and how we do it to give us the best chance of building better, stronger relationships. Flexing how we communicate to suit the needs of others can have a significant impact on the quality of the professional and personal relationships you have with those around you.

The principles taught on this course are practical and straightforward. The discipline and effort needed to execute them in our daily lives is more challenging and requires practice and application. The benefits though will be well worth the effort.

Content

Introduction

Welcome to the course

The communication process

Exploring the communication process
Your Evidence Locker
My Code Your Code

Representational Systems

Representational Systems Challenge
VAK Observation
VAK Clues - part 1
VAK Clues - part 2
Cultural Difference
Personal Preferences
Review Quiz 1

Building Rapport

The Need For Rapport
Rapport Building Strategies
Mirroring Overview
Mirroring Exercise
Matching Overview
How to train your ear
Pace Pace Lead
Rapport building summary
Review quiz 2

Human Software

Evidence Locker Update
Human Software

Meta Programmes

Meta Programme Overview
People - Task
Proactive - Reactive
Big chunk - Little chunk
Options - Procedures
Match - Mismatch
Towards - Away from
Activity - Focus on relationships you want to improve.

Communication Styles

Styles Intro
Type Instinct
Analytical
Driver
Amiable
Expressive
Are styles equal?
Review quiz 3

Making it real

Listening Styles
Questions v Statements
Effectiveness with others
5 Actions to improve difficult relationships
Under Pressure

Real World Impacts

Real world impacts
A Blend?

So what?

So What next
Don't forget
What about my certificate
Bonus Lecture.

Screenshots

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Reviews

Renee
October 3, 2023
This is a good match, this is helpful in helping me recognize my interactions with others and how I can improve the interaction by using the tools shared here for building rapport.
Dariusz
September 25, 2023
I am satisfied. This course does not have any bad characteristics. Everything were good. I would wish some more metaprograms, however I understand that the separate courses are for that perhaps. I value the evidence locker so the prepared notebook for the course. Thanks Richard
Yvette
June 8, 2023
I am learning so much about communication that I never knew and obviously never applied. This course is a great tool for me as I am a counsellor and communicating correctly is vitaly important
Christina
March 7, 2023
His voice is so engaging. So clear when he speaks. I am enjoying this program so far. Very insightful. Everything is he offering you is everything he seems to be delivering. Great course!
Duncan
May 13, 2021
Very useful, not only some very interesting theory but plenty of real world examples and ways to apply the learning practically.

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Related Topics

1355882
udemy ID
9/20/2017
course created date
3/31/2021
course indexed date
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