Using Emotional Intelligence and Managing Aggressive People

Apply Emotional Intelligence Skills and Manage Aggressor on the Job

4.65 (163 reviews)
Udemy
platform
English
language
Communications
category
8,641
students
3 hours
content
Oct 2023
last update
$54.99
regular price

What you will learn

understand the impact of workplace emotions, know how to communicate with empathy

apply emotional intelligence in a confrontation, and help others develop self-awareness and empathy

work with hostile-aggressive people: verbal assailants, dirty diggers and hotheads

work with passive-aggressive people: knowledge wardens, unresponsive aggressors and wafflers

Description

This a combo course, reuniting to different but related courses: Using Emotional Intelligence on the Job and Working with Aggressive People.

Using Emotional Intelligence on the Job

You feel that everything is wrong at work? Are you frustrated by your job? Is your working environment conflictual? Is it difficult to work with your colleagues? Do you feel like skipping work today?

If your answer is yes, the solution is simple: work on your emotional intelligence and everything will change. Take a short course with high impact.

After completing this course, you will be able to:

  1. understand the impact of workplace emotions,
  2. communicate with empathy,
  3. apply key emotional intelligence skills in a confrontation scenario, and
  4. help others to develop self-awareness and empathy.

The course includes video materials, written documents and quizzes to facilitate optimal learning, and reinforce your understanding and practical skills.

In less than 2 hours you are going to learn how to use your 4 key emotional intelligence competences on the job.

So, ff you want to better understand, develop and use your emotional intelligence skills, you will greatly benefit from this course.

This is high intensity training for your career success!

Working with Aggressive People

If you feel frustrated by the interactions with your co-workers or people outside your work, and you feel that you cannot fight daily aggressions, don't despair. Hostile and passive aggressors can be defeated.

This course teaches you how to handle with success:

  • verbal assailants,
  • dirty diggers,
  • hotheads,
  • knowledge wardens,
  • unresponsive aggressors, and
  • wafflers
  • both in the workplace and in your life.

We are going to analyze together 6 types of aggressors to understand their characteristics and strategies to deal with aggressors. For each type we are going to practice coping and response strategies.

The course includes video lectures, case studies, written materials and quizzes, and teaches you, in not more than 2 hours, 17 strategies to deal with the openly hostile and the sneaky passive aggressors.

So, if you are looking to improve your working environment and your life by managing aggressors, this course is for you.

Content

Introduction to Emotional Intelligence

About the Course Section
Course Section Overview
Emotional Intelligence
Introduction to Emotional Intelligence

Emotions in the Workplace

The Impact of Emotions
Benefits of Recognizing Emotions
Reading Emotions
Emotions in the Workplace

Communicating with Empathy

Empathy
Competency Areas
Social Interactions
Suspending Judgment
Identifying Feelings
Communicating Empathy
Cultivating Empathy
Communicating with Empathy

Managing Interactions with Emotional Intelligence

Using Emotional Intelligence
Mentoring Others
Managing Interactions with Emotional Intelligence

Introduction to Dealing with Aggression on the Job

About the Course Section
Course Section Overview
Introduction to Dealing with Aggression on the Job

Active Aggressors

Coping Skills Assessment
Verbal Assailants
Manage Verbal Assailants
Dirty Diggers
Handling Dirty Diggers
Hotheads
Dealing with the Hotheads
Benefits of Coping Strategies
Active Aggressors

Passive Aggressors

Recognizing Passive Aggressors
Knowledge Wardens
Working with Knowledge Wardens
Unresponsive Aggressors
Coping with Unresponsive Aggressors
Wafflers
Dealing with Wafflers
Passive Aggressors

Aggressions and Emotional Intelligence

Strategies Brief
Managing Emotions and Aggressive People
Aggressions and Emotional Intelligence
Bonus Lecture

Screenshots

Using Emotional Intelligence and Managing Aggressive People - Screenshot_01Using Emotional Intelligence and Managing Aggressive People - Screenshot_02Using Emotional Intelligence and Managing Aggressive People - Screenshot_03Using Emotional Intelligence and Managing Aggressive People - Screenshot_04

Reviews

Wiley
September 14, 2022
If you're looking to improve your emotional intelligence and learn how to manage aggressive people, this is the course for you. Sorin Dumitrascu does a great job of breaking down the concepts and providing practical examples. The course is also very well organized and easy to follow. I highly recommend it to anyone who wants to improve their emotional intelligence.
Elaine
September 12, 2022
This course has been incredibly helpful for me in managing aggressive people in the workplace. The instructor is engaging and knowledgeable and I found the information very useful. I would definitely recommend this course to anyone who needs to learn how to deal with people who are aggressive.
Rilla
April 16, 2022
The Developing Emotional Intelligence Program course is a great way of learning all about emotional intelligence online. This course features in-depth material that is easy to read and also interesting and easy to understand. The course covers a wide range of areas that help you better understand emotional intelligence as well as how to apply it effectively into your personal and professional life. The instructor, Sorin Dumitrascu, teaches the material in an easily understandable way so you genuinely feel like he's speaking directly with you!
Elena
April 13, 2022
The Using Emotional Intelligence and Managing Aggressive People course is a great way to gain detailed insight into the somewhat complex subject of emotional intelligence. The instructor Sorin Dumitrascu clearly explains the concepts in this online class. This online course is recommended for individuals interested in gaining more skills to effectively deal with others.
Elias
April 2, 2022
The Managing Aggressive People and Emotional Intelligence online course by Soros Dumitrascu on Udemy is a great way of effectively learning about a complex subject area. The course is well designed, developed and delivered by an experienced, professional instructor. Soros Dumitrascu is knowledgeable in the topics he presents and he teaches them with confidence to help you develop your abilities in the subject matters which can be challenging but also very rewarding in one way or another. This online course is highly recommended, especially for those looking to expand their knowledge on these specific topics!
Chantel
March 31, 2022
Sorin Dumitrascu's course on Udemy aimed at developing emotional intelligence and resisting challenging people is a fascinating class to learn about a complicated topic. Sorin is a great instructor and brings the best facets of the subject in the right way. This online course is well suited for those interested in the topic.
J.B.
March 16, 2022
It's hard in the workplace sometimes to keep people on their toes, and you can easily get worn out when people don't listen to what you have to say. There are tools out there for you as a manager that will make life easier for you and your team in the long run. It's important not to take things personally, but to understand that it's important for people in the office who need change to be aware that this is necessary. An excellent place to learn more about how to handle the difficult personalities at your place of business is on Udemy of course! And we like Sorin Dumitrascu because he knows his stuff!
Cibor
March 9, 2022
What a great course! I loved every minute of it. Sorin is an amazing teacher and his training methods will really help me in my job as well, not to mention that they're just plain fun too."
Denise
February 19, 2022
The instructor is very knowledgeable and I am still at the beginning of the course, (and if section 2). The information is good, but the delivery makes it hard to follow. I need to rewatch the videos a few times to completely understand and process the information presented.
Christy
November 23, 2015
This course has good information, but the content is only a basic introduction to the topics, it lacks depth. The lectures were not engaging, and the slides were more busy, outdated, and distracting than helpful.
Emil
November 16, 2015
An extremely interesting course. It was a pleasureable weekend for me to learn about emotional intelligence. The instructor is very good, and the learning materials and exrcises are very well chosen.
Artem
November 12, 2015
I am simply impressed. The course is extremely informative and engaging. Toataly meets my expectations.
Gustaaf
September 11, 2015
This course combines in a great way two smaller courses on emotional intelligence and managing aggressive people.
Ilias
September 10, 2015
The course is made of two equaly interesting sections: emotional intelligence and managing aggressors. Engaging and informative.
Paulius
September 3, 2015
This is a new course that integrates succesfuly two other courses. Every section is in fact a course on its own. Interesting, practical and informative, the course responds to my needs and the instructor makes it engaging.

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600608
udemy ID
9/2/2015
course created date
11/22/2019
course indexed date
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