Total Quality Management

Improving quality to ensure productivity and have competitive advantage

4.60 (11 reviews)
Udemy
platform
English
language
Management
category
instructor
45
students
1 hour
content
Mar 2021
last update
$39.99
regular price

What you will learn

Learn total quality management tools

Learn six-sigma and quality management

role of managers in total quality management

role of customers in total quality management

Learn the plan-do-study-act technique

Description

Quality refers to a parameter which decides the superiority or inferiority of a product or services. Total quality management is defined as a continuous effort by the management as well as employees of a particular organisation to ensure long term customer loyalty and customer satisfaction. Remember, one happy and satisfied customer brings ten new customers along with him where as one disappointed individual will spread bad word of mouth and spoil several of your existing customers as well as potential customers.

Total quality management can be divided into four phases the planning phase, doing phase, checking phase and acting phase. The planning phase: Planning is the most crucial of total quality management, in this phase the employees have to come up with their problems and queries with need to be addressed. They need to come up with the various challenges they face in their day to day operations and also analyze the problems's root cause. Employees are required to do necessary research and correct relevant data which would help them find solutions to all the products.

Quality management ensures superior quality product and services. Quality of a product can be measured in terms of performance, reliability and durability. Quality is a very crucial parameter which differentiates an organization from its competitors.

Content

Introduction

Introduction
Introduction total quality management
Importance of quality management

Important Areas Of Quality Management

Total quality management models
Quality management tools
Six sigma and quality management
What is Kaizen? - Five S of Kaizen

Role Of Manager In Total Quality Management

Manager play an important role in total quality management
Manager act as facilitator at the workplace
A manager must communicate the benefit of total quality management to the firm

Role Of Customers In Total Quality Management

Customers play an important role in total quality management
Understand the needs and demands of the customers

Comparison Of Six sigma And Total Quality management

Six -sigma is a relatively new concept than total quality management
The main focus of total quality management is to maintain quality standard
Six-sigma focus on improve quality and reduce defects
total quality management is a less complicated than six - sigma

Similarity And Difference In Implementation Of Quality Framework

Distinctions between manufacturing and service sector
Leadership practices

Plan-Do-Study-Act Technique For Quality Improvement ( PDSA)

Components of the PDSA technique
What each step in the PDSA technique and how each step manifest
Taking a real world example and applying theory and practice

Screenshots

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Reviews

Jumbol
May 8, 2022
The quality of any company is to ensure that the business is solely build on quality and also once quality is adopted by the company, the company has the chance of building on it to satisfy their customers in terms of product quality.
Collins
January 6, 2022
The idea of total quality was a view of gaining central understanding of adopting quality as a key tool in helping the organization reach its potential, and this idea must be sold to the entire staff before it can be successful.
Opoku
December 28, 2021
In this modern times quality is a very strong competitive advantage because quality will separate two organizations so serious manager are very conscious about quality consistency in ensuring that the company reputation is solid and everybody understand the goal of quality in the organization.
Philip
December 15, 2021
There is a clear duty for managers to do for total quality to be successful, they must communicate the concept well to their department or the entire organization must adopt the strategies to ensure that employees understand the direction of the company and how best they can also contribute to aid success.
Doosu
April 8, 2021
There is a big challenge now in my company, my manager who must work as a facilitator at the work place to coordinate things and ensure the quality standard of our production, he is just doing the opposite so our quality standard some times come down which is not good as business but quality management is very key for the success of any organization

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Related Topics

3899958
udemy ID
3/8/2021
course created date
3/22/2021
course indexed date
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