The Complete ServiceNow System Administrator Course

🎉 **Master ServiceNow with The Complete ServiceNow System Administrator Course!** 🚀 --- ### **Course Title:** 🎓 *The Complete ServiceNow System Administrator* --- ### **Course Headline:** 🌟 Learn how to administer, configure, and customize your ServiceNow instance like a pro! --- **Unlock the full potential of your ServiceNow instance with our comprehensive online course!** Whether you’re stepping into the world of ServiceNow for the first time or enhancing your existing skills, this course is designed to empower you with the knowledge and practical experience needed to excel as a System Administrator. 🛠️ --- ### **Course Description:** Dive into over **11 hours of content** that includes an interactive workbook and a *bona fide* practice exam, tailored to simulate the ServiceNow Certified System Administrator examination experience. This course meticulously covers both fundamental and advanced concepts essential for any ServiceNow administrator. From user management to application creation, you’ll navigate through real-world scenarios that will solidify your understanding of the platform. **What You'll Learn:** - 🏫 **User Management:** Create new users, groups, and roles within your ServiceNow instance. - 📋 **Lists & Forms:** Master the art of configuring and customizing lists and forms to fit your organization’s needs. - 🚀 **Application Development:** Learn how to create new applications on the NOW platform from scratch. - 📣 **Events & Notifications:** Leverage events and notifications for seamless communication within the platform. - 🔄 **Data Import:** Understand how to effectively use import sets to bring data into your instance. - 📊 **Custom Reports:** Build and interpret custom reports to gain valuable insights. - ⚙️ **UI Policies, Actions, Business Rules & More:** Know when and how to apply UI policies, actions, business rules, script includes, and data policies for optimal performance. **Bonus Content:** An exclusive module on building your own ServiceNow application! 🎁 --- ### **FAQs:** What version of ServiceNow does this course cover? This course has been updated for the Paris release and was originally recorded on the Kingston release. Can I follow along with my own instance? Absolutely! Detailed instructions are provided to help you obtain your personal developer instance. --- ### **Features:** - 🎥 **Updated for Paris Release** - ✏️ **Quizzes & Practice Exam** - 📑 **Interactive Workbook** - 📹 **High-Definition Video Recordings (1080p)** --- ### **Topics Covered:** - **User Interface:** Get familiar with the layout and features of ServiceNow. - **Customizations:** Learn about UI policies, UI actions, business rules, script includes, and data policies. - **Client-Side vs Server-Side Customizations:** Understand the differences and best practices for each. - **Update Sets:** Master the process of applying updates to your instance. - **Table Administration & Relationships:** Gain control over your data structure. - **Field Types & Reference Fields:** Learn how to use various field types effectively. - **Users, Groups, & Roles:** Manage access and permissions with confidence. - **Access Controls & Impersonation:** Secure your instance and troubleshoot user issues. - **LDAP & SSO Integration:** Set up single sign-on for a seamless user experience. - **Incident, Problem, Change & Configuration Management:** Master the core ITSM processes. - **Service-Level Agreements (SLAs):** Understand and manage SLAs to maintain service quality. - **Service Catalog Management:** Design and implement a service catalog that meets user needs. - **Knowledge Management:** Streamline knowledge sharing within your organization. - **Service Portal Customization:** Enhance the end-user experience with a customized Service Portal. - **System Properties & Diagnostics:** Troubleshoot and optimize your instance. - **Events & Notifications:** Implement and manage events and notifications for improved communication. - **Workflows:** Automate processes to increase efficiency. - **Import Sets:** Import data into ServiceNow efficiently. - **Reporting:** Create custom reports for better decision-making. - **Custom Application Development:** Build your own applications tailored to specific business needs. --- **Embark on your journey to becoming a certified ServiceNow System Administrator today!** 🌟 Join thousands of professionals who have transformed their careers with this invaluable knowledge. Enroll now and take the first step towards mastering ServiceNow. 🚀 --- ### **Enroll Now & Elevate Your Career to New Heights!** 🎓✨

🌟 **Overall Course Rating:** 4.48/5 The course has received predominantly positive feedback from recent learners, with an average rating of 4.48 out of 5 stars. The majority of the reviews praise the clarity and structure of the course content, as well as the teaching style of the instructor, Mark Miller. 📘 **Pros:** - **Clear Agenda:** "So far going good, Mark has a very clear and set agenda for this training/learning service now platform." - Learner Review - **Insightful for Administrators:** "Although, I've worked a little in Service Now, this course is providing me the insight on the various functions of an Administrator." - Learner Review - **Engaging Presentation Style:** "Amazing and above expectations. Thank you for a great course. Great presentation style. I have really enjoyed this course, it has been really inspiring, simple and effective." - Learner Review - **Comprehensive Coverage:** "The material is quite old since ServiceNow is about to release Vancouver but it was still quite relevant and helpful. I wouldn't recommend studying this alone and expect to pass the CSA exam but it's pretty helpful." - Learner Review - **Instructor Expertise:** "Very clear guidance from the Instructor, showcasing lots of ServiceNow's capabilities, without being too overwhelming or detail heavy. Great course." - Learner Review - **Easy-to-Understand Concepts:** "I like the way the author approaches the topic. I assume that it's highly likely that even someone who has never had any sort of prior knowledge in this field has no problem understanding his teachings." - Learner Review - **Learning Retention:** "I love the way the instructor explains the concepts first then goes in and does a demonstration. It helps the information really sink in!" - Learner Review - **Helpful for Daily Activities:** "Yes, I am getting hands-on experience and its very informative and helpful to deliver my ServiceNow regular activities." - Learner Review - **Passed CSA Exam:** "This course was awesome. I learned a lot and I recommend this to anyone who will take the CSA exam. BTW, I passed the exam :)" - Learner Review - **Good for Beginners:** "I recommend this course for beginners in ServiceNow, the topics and the information are clearly explained making easy to follow." - Learner Review 🔍 **Cons:** - **Outdated Content:** "Podrían repasar los subtítulos en castellano, aparecen palabras que no son y queda bastante confuso. Por lo demás, me va a servir para el examen pero podrían volver a hacer este curso con Uta." ("The subtitles could be reviewed in Spanish, as some words do not make sense and it becomes quite confusing. Otherwise, it will serve me for the exam, but they could update the course with Uta.") - Learner Review - **UI Confusion:** "This course is not at all updated with the recent changes that have gone through, the UI looks confusing and one cannot understand the navigation." - Learner Review - **Need for Practical Activities:** "Although going good, I would add practical activities to be able to put the knowledge into action." - Learner Review - **Language Issues:** "The material is quite old since ServiceNow is about to release Vancouver but it was still quite relevant and helpful. I wouldn't recommend studying this alone and expect to pass the CSA exam but it's pretty helpful." - Learner Review - **Inconsistent Teaching Methods:** "The course is outdated and the teaching methods are inconsistent, this definitely is not the right fit for someone preparing for CSA." - Learner Review - **Lack of Examples:** "Kindly share the examples when exactly and how the system users should use the system, I think its lack of Examples." - Learner Review - **Incongruent User Interface Options:** "The training which has been started and the options that are displayed on your user interface are not the same options which we see on our screen so for that it is difficult to find it and move ahead." - Learner Review In summary, the course has been highly regarded for its structured approach, clear explanations, and practical guidance in understanding ServiceNow. However, learners have highlighted the need for updates to reflect the latest version of ServiceNow (Vancouver), as well as a few language and UI inconsistencies. Despite these issues, the course remains a valuable resource for beginners and those looking to enhance their knowledge of ServiceNow's capabilities. It is recommended that future versions of the course include up-to-date content and practical activities to ensure a comprehensive learning experience.