Customer Service: 6 Keys To Exceptional Customer Service

### Course Review Summary **Overall Rating:** 4.59/5 **Recent Reviews Analysis:** **Pros:** - **Relevance:** The course is well worth a look for those in client-facing industries, providing concise and straightforward information. (Review 1) - **Value:** It delivers valuable information on improving customer experience, with high praise for the lecturer's presentation skills. (Review 2) - **Revelation:** Encourages a reevaluation of client satisfaction strategies tailored to specific business nature and industries. (Review 3) - **Clarity:** Offers a clear breakdown of customer touchpoints from a customer's perspective, which is essential for understanding customer service dynamics. (Review 4) - **Framework:** Places important customer service concepts into a helpful framework, which can be beneficial for businesses. (Review 5) - **Engagement:** A masterclass for enhancing customer experience with an emphasis on essential topics for improvement. (Review 6) - **Educational:** Educates on the fundamentals of customer service and helps in becoming a better customer service representative. (Review 7, Review 10, Review 12) - **Insightful:** Provides insights into the difference between perceived and actual customer wishes. (Review 8, Review 13) - **Impactful:** Demonstrates how small changes can significantly impact customer satisfaction. (Review 9) - **Educational and Informative:** Well presented with content that has been found highly valuable for customer service skills enhancement. (Review 10, Review 14) - **Perspective:** Helps in understanding the customer's point of view to improve treatment and overall experience. (Review 11, Review 16) - **Practical Application:** Offers practical insights that can be applied to a company as a whole for better customer service. (Review 15) - **Knowledgeable Instructor:** The instructor is knowledgeable and provides excellent points that will be applied in the future for improved customer service. (Review 17, Review 18) **Cons:** - **Visual Aids:** Some reviewers felt the course could benefit from visual aids, as it was more challenging to stay engaged without them for visual learners. (Review 5) - **Technicality:** The content may be too technical or focused on planning and management solutions rather than hands-on customer service application. (Review 12) - **Repetition:** Some items are repeated with the same examples throughout the course, which could be redundant for continuous learners. (Review 8) - **Practicality:** A few reviews suggest that while the information is good, some of it may not be immediately applicable or practical in certain environments without further adaptation. (Review 12) **Course Highlights:** - **Customer Journey Map:** The section on creating a customer journey map was particularly helpful, as it addressed past challenges and will guide future applications. (Review 6) - **Perspective Change:** Offers a unique perspective that can change the way one views their company and approach to providing customer service. (Review 7, Review 13) **Recommendation:** This course is highly recommended for anyone in a customer-facing role or those looking to improve customer experience within their business. It provides a wealth of knowledge and practical advice that can be directly applied to enhance customer satisfaction and loyalty. While some aspects such as visual aids and practicality could be improved, the overall content is engaging, insightful, and valuable for anyone seeking to master the art of customer service. **Note:** The course content seems to align well with the expectations of professionals from various backgrounds, indicating its broad applicability and effectiveness in conveying key concepts related to customer experience management.