Start and Run a Successful IT Support Company

Change your life and grow an IT Support business!

4.57 (561 reviews)

Udemy

platform

English

language

Other

What you will learn

Students will learn the different IT support services they can offer their customers.

Students will learn the different cloud services they can offer their customers

Students will learn about different IT support pricing models and how to price their services.

Students will learn about the different software tools they'll need to be able to provide IT support services.

Students will learn the basics on how to market their services to attract new customers.

Students will learn how to successfully apply a sales process

Students will learn how to audit a client IT network.

Students will learn how to present their services to their prospective customers.

Students will learn how to send a professional proposal to their prospective customers.

Students will be given tips on how to scale their business.

Why take this course?

Welcome to my course on how to start and run your own successful IT company.

Do you want to grow your own successful IT company? Do you want to escape a mundane IT job and be your own boss? Perhaps you already have an IT company but are frustrated with your growth?

If so, this is the course for you!

My name is Jonathan Edwards and I've been an IT Professional for 19 years. For 11 of those years I have owned and managed my own IT support company. In addition, I also own and manage my own Cloud Services company.

I am vastly experienced in providing IT services to small-medium sized businesses and running a business.

What will this course cover?

Providing IT support to SME's is much more than simply fixing computers! This course will provide you with all the information you need and the services you should be offering.
Cloud Services is massive for your customers! You need to be earning regular profit from providing cloud services for you customers
Pricing is a HUGE topic within the industry. You have to price your services to remain competitive but also to provide your business with good profits. You'll learn how.
You'll need lots of software tools so you can scale and offer great service. We'll look at some of these in this course.
We'll touch on marketing. You're going to need a steady stream of new customers every month so you can grow. We'll look at what you should be doing and shouldn't be doing in the marketing world.
Successful Client Onboarding can be the difference between getting new customers and not getting new customers! I'll show you a sales process that I've developed over my 11 years of running an IT company. You'll learn how to maximise your time and stop dealing with time wasters!
How do you go from a one-man band to a successful IT company? I'll share some of the tips that have ensured that my business has always enjoyed steady growth.

Plus, you'll get access to me!

I have been in the IT company trenches for 11 years. Every issue that you encounter on your journey I will have faced at some point. I will be on hand to answer all of your questions.

Be your own boss, create freedom in your life, start an IT company

Reviews

Mufleh

December 27, 2022

Its a good series but is only directed towards a very small IT start up. it doesn't tackle any topic related to what are the minimum requirements/foundations of building an IT start up. topics such what makes issues an L1, L2 or L3 for example as well as how to manage a team of engineers, few other topics I would be interested to know which aren't included. i trust that this series could be improved as this seems like it lack about 60% of essential topics.

John

November 3, 2022

Don't Take This Course this is a Scam Too Basic Certification, in the end, anyone can recognize that is a fake Certificate, Very low Createtivity to look like a cert and first of all, don't have a signature what scam is this to waste of money

Bren

October 9, 2022

explains very well, smooth speed when explaining that even beginners like me tend to follow and catch up

Attila

May 7, 2021

This course was one of the most useful ones that I have ever taken here or elsewhere. Very hands-on, based on real-world experiences and special props to Jonathan for the lots of giveaways. Being so transparent with all aspects of the building and maintenance (and growth!) of an IT support business doesn't come in the way very often. The course is well-structured, easy to follow and understand. Great job Jonathan, I might be in touch with you soon to ask for further advice. Thanks!

Robin

February 10, 2021

I cannot thank enough to Jonathan for sharing his knowledge with us. I feel this course is a must (provided it is updated to meet current trends) for anyone that wants start on their own and cater to SOHO/SMEs for provision of IT services. This course has helped me to choose the type of services I need to provide once I start my own company. Keep up the good work Jonathan. Hope I can do business with you in the near future. Cheers, Robin.

Emeka

December 13, 2020

This course is brilliant. It gives everything you need to know to take that step in running your own IT Support Company.

Samy

December 2, 2020

ein guter Überblick, bin gespannt was noch so kommt, für Newbies, welche IT Erfahrung haben und Marketing und Kommunikationsskills, etwas durchblickend, das trotzalledem IT Skills wohl das A und O bleiben werden, außer man hat Partner oder sehr gute Mitarbeiter.

Taleshwar

March 4, 2018

Excellent course. I am in the IT field and can relate to the content. Well paced and resourceful course.

Elvis

February 20, 2018

Great Information. I like that he took the time to explain into detail the topics (such as Datto, Pricing, Onboarding, etc...). I would recommend this course to anyone looking for starting up, feedback, information on an MSP, IT Services, and Selling. Thank you!

Rob

February 12, 2018

This video was very well thought out and presented. I am an avid Udemy viewer with over 150 courses to date and this is one of my favorites for sure. From a purely constructive point of view, I would have liked to see the SolarWinds dashboard for NCentral, a little more detail regarding price setting (such as where/how to get baseline pricing), and some methodologies on how to find a good NOC and perhaps a little more on the role (and how it's integrated into your business) that the NOC plays, but these are like adding a few more sprinkles on top of a near perfect sundae; It's fantastic either way, great job!

Kean

December 26, 2017

So far so good. Final rating will come at the end > Jonathan knows what is talking about. I am impressed.

Nodebe

December 9, 2017

Very straight to the point and concise. The instructor is very experienced. This is a beautiful course.Thanks Jonathan for this course and resources. I am getting right to it and starting my own IT support company.Although my location and country might be different with cost and pricing .I have no doubt this will be an added advantage

Daniel

October 9, 2017

I loved this course. I found it INCREDIBLY helpful as I am starting my new IT company. So many tips that probably would have taken me months if not years to figure out on my own. priceless info.

Ricardo

July 9, 2017

Very complete, demonstrates good knowledge, examples and tips on the solutions to use. I really liked it.

Paul

June 13, 2017

No holds barred very practical and thorough advice for operating at this small business level of IT services and MSP work.

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