Mastering SLA - Service Level Agreement
A Complete Guide to Creating, Managing & Enhancing Effective Service Level Agreements (SLAs)
0
students
1.5 hours
content
Apr 2025
last update
$22.99
regular price
What you will learn
Understand the key concepts of SLA, SLO, and SLI, and how they differ in practice.
Draft professional and legally sound Service Level Agreements using proven templates.
Define clear performance metrics, responsibilities, and service scopes in an SLA.
Monitor SLA compliance using industry-standard tools and techniques.
Handle SLA breaches, penalties, and compensation procedures effectively.
Continuously improve SLAs based on performance data and evolving business needs.
6566095
udemy ID
4/11/2025
course created date
4/13/2025
course indexed date
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