ServiceNow Certified System Administrator Test

The ServiceNow Certified System Administrator certification is a professional certification that demonstrates the recipient's ability to effectively manage and administer the ServiceNow platform. The certification is designed for IT professionals who are responsible for managing and configuring ServiceNow instances, including managing users, implementing workflows, and configuring system settings.

To become a ServiceNow Certified System Administrator, you will need to pass the ServiceNow Certified System Administrator exam. The exam covers topics such as ServiceNow user interface, configuration, database structure, workflows, reporting, and administration. You can prepare for the exam by taking ServiceNow training courses or studying ServiceNow documentation and resources.

The certification is valid for two years and can be renewed by passing a recertification exam or completing continuing education requirements. Holding a ServiceNow Certified System Administrator certification can enhance your career prospects and demonstrate your expertise in managing and administering the ServiceNow platform.

Here are some of the main topics covered in the ServiceNow Certified System Administrator certification:

1. ServiceNow user interface and navigation

2. Configuration management database (CMDB)

3. ServiceNow administration and management

4. Incident, problem, and change management

5. Service level agreements (SLAs) and service catalogs

6. Workflow and automation

7. Reporting and analytics

8. ServiceNow integrations and APIs

9. Security and access controls

10. User and group management

These topics cover the foundational knowledge and skills necessary to effectively manage and administer ServiceNow instances.

The ServiceNow Certified System Administrator exam consists of 60 questions, and you will have 90 minutes to complete the exam. The passing score for the exam is 70%, which means that you need to answer at least 42 questions correctly out of the 60 questions.

It's important to note that the exam questions are not publicly available, and the specific questions you will encounter on the exam may vary. However, the exam will cover the topics and concepts listed in the ServiceNow Certified System Administrator Exam Blueprint, which can be found on the ServiceNow website.

It's recommended that you have hands-on experience with ServiceNow and complete the recommended training courses before attempting the exam. Additionally, there are practice exams and study materials available to help you prepare for the exam.