Service Design: Designing for Experience Over Time
Learn how to structure new service innovations that deliver value to customers and users
4.52 (7335 reviews)
17,416
students
1 hour
content
Feb 2017
last update
$34.99
regular price
What you will learn
Analyze an existing service in order to judge its efficacy and value. This provides you with a language of criticism and evaluation.
Think about experiences as a series of designed touchpoints. This is a new perspective on products, treating them as part of dynamic ecosystems.
Understand how changes in one part of a system impact another part of a system. Systems thinking realizes that ecosystems are complex, and simple causality is hard or impossible to identify.
Tell stories of how people experience designed artifacts. The ability to craft narratives becomes one of the most fundamental ways of communicating time-based interactions.
Visualize how a person interacts with touchpoints in order to achieve a goal. These time-based visualizations bring narratives and stories to life in accessible, approachable formats.
Articulate the value of designing for time-based experiences. This provides you with the ability to sell and evangelize for service based thinking.
Create rapid, low fidelity prototypes of experiences. Crafting prototypes of interactions helps show otherwise hidden system boundaries.
Related Topics
1097966
udemy ID
1/31/2017
course created date
5/9/2020
course indexed date
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