Introduction to Service Management with ITIL 4

Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices

4.48 (69840 reviews)
Udemy
platform
English
language
IT Certification
category
Jason Dion • 1 Million+
instructor
Introduction to Service Management with ITIL 4
179,152
students
2 hours
content
Sep 2023
last update
$139.99
regular price

What you will learn

Describing the ITIL framework

Understanding real-world examples

Applying ITIL 4 to your organization

Discuss ITIL 4 concepts with confidence

Why take this course?

IT Service Management helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The ITIL® framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

This course provides an introduction to service management and covers the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service.

As a free bonus, there is also a complete section of the course dedicated to the new ITIL 4 Foundation certification exam, which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.

Please note, this course is NOT a complete textbook replacement and DOES NOT cover the entire ITIL 4 Foundation exam objectives in-depth. This course is designed to introduce you to the concepts of service management and one ITSM best practice framework in order for you to determine if studying for the ITIL 4 Foundation certification is right for you.


Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.


The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.

Reviews

ALEXANDRU
November 17, 2023
It was a good course. The trainer is fantastic and the material is well structured. I just expected a bit more details and more information, not just basic information, but I understand that is what I was looking for, not what was intended of this course.
Kaiser
November 15, 2023
There needs to be a better description before purchasing this course. I thought it would cover everything I need to know for ITIL, but it was honestly information I could get from Youtube for free.
Jean-Pierre
November 15, 2023
The course is very pleasant, it provides a comprehensive picture of the principles, key elements and methods of ITIL 4.
Peter
November 10, 2023
I am taking this course as a refresher, so I am familiar with working within an ITIL framework. This is an excellent way to begin that refresher, and I am pleased with the approach.
Jeshua
November 9, 2023
It's much more captivating than I originally thought it would be. Context and real world examples make the information for palatable. Good Job
Larissa
November 9, 2023
Alguns conceitos não foram definidos de forrma clara para responder as questões do certificado, achei meio vago
Anthony
November 7, 2023
The course was exactly what it pretends to be: an introduction to the ITIL4 world for beginners. Practices are quoted and not explained. It's short, straight to the point, interesting. The trainer is captivating. Read the summary, all what is promised is delivered within 2 hours. Good job!
Henry
November 6, 2023
The course would have been good but it turned out to be like a promotional video but you have paid for. That was very disappointing!
Anthony
November 6, 2023
Does not contain, at all, the information you need to pass ITIL 4 Foundations. The name is very misleading. Do NOT buy this expecting to pass the test.
西田
November 5, 2023
ITIL4の資格取得を目指すものです。本コースの前に同様の日本語のコース(udemy)を受講しその後市販の日本語版書籍を一読しその後にこちらの英語のコースを受けたのですが、日本語では漠然としていてわかりにくかった一部の用語が英語ではどのような単語で表現されているのかを知ることでより具体的にイメージを持つことができて理解が深まりました。
Gabriela
October 16, 2023
Interesting information provided. I am learning how the information technology improved or how the infrastructure improved.
Elaine
October 13, 2023
The course contains a good amount of introductory concepts about ITIL and the instructor explains it well using easy-to-understand analogies
Attila
October 12, 2023
Great course with well summaries and to-the-point explanations. Perfect guidance on the learning path of the ITIL 4 fundamentals. Thank you for the course!
Thangapandi
October 7, 2023
Well articulated training to know about ITIL and service Management basics.. that's a all i was looking for me to kick start my certificate preparation. Thank you so much!
Vaibhav
October 5, 2023
Overall its good course. It would have been better if they added one liner against each 34 practices.

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Related Topics

IT Service Management
2636008
udemy ID
11/2/2019
course created date
12/1/2019
course indexed date
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