The Ultimate ITIL4 Service Desk Practice Manager Course
Enhance IT Support with Service Desk: Operations, Strategy, ITIL4 Practice Manager Certification
5.00 (2 reviews)
9
students
3 hours
content
Nov 2024
last update
$19.99
regular price
What you will learn
Understand ITIL4 Fundamentals: Gain a solid understanding of ITIL4 principles and how they apply to service desk operations.
Service Desk Management Skills: Learn to manage service desk operations effectively, including incident and request handling.
Improve Customer Satisfaction: Develop strategies to enhance customer satisfaction and streamline service delivery.
Prepare for ITIL4 Exams: Acquire the knowledge and skills needed to succeed in ITIL4 Service Desk certification exams.
Enhance Problem-Solving Abilities: Build effective problem-solving skills to manage complex issues and improve service desk performance.
Master the Capability Maturity Model: Understand and apply the Capability Maturity Model to assess and improve the service desk's maturity levels.
Identify Success Factors: Learn key success factors for optimizing service desk practices and achieving goals.
6110259
udemy ID
8/5/2024
course created date
10/1/2024
course indexed date
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