Salesforce Service Cloud Practical Tests - 100% PASS

The best Salesforce Service Cloud Practical Tests, the best Salesforce service cloud exam practices you can find here!

3.30 (19 reviews)
Udemy
platform
English
language
IT Certification
category
instructor
Salesforce Service Cloud Practical Tests - 100% PASS
178
students
180 questions
content
Jun 2021
last update
$39.99
regular price

What you will learn

Describe what Service Cloud is.

Describe key benefits of the Lightning Service Console.

Description

The Salesforce Certified Service Cloud Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. The intended audience has proven experience with the administration and configuration of a Salesforce application, as demonstrated through successful completion of the Salesforce Certified Administrator exam. The Salesforce Certified Service Cloud Consultant is able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.

A Salesforce Certified Service Cloud Consultant designs and deploys solutions that support customer business processes and requirements using Salesforce applications. The consultant has experience designing solutions using the Service Cloud functionality and can lead the implementation of these solutions within a customer organization. The consultant has both contact center industry experience and expertise in Salesforce applications including the knowledge needed to implement multiple applications in common customer scenarios.

Salesforce Certified Service Cloud Consultants are interested in demonstrating their expertise as cloud computing implementation consultants with a specialty in the contact center domain. The Salesforce Certified Consultant has 2 to 5 years of experience as a senior business analyst and has developed the skills outlined below:

  • Experience managing implementation projects

  • Strong analytical and problem-solving skills

  • Deep knowledge of Salesforce product lines

  • Solid understanding of internet technologies and cloud computing

  • Solid understanding of data management and database concepts

  • Familiarity with the software development lifecycle

  • Ability to:

    • Design and implement successful solutions

    • Anticipate and mitigate risk

    • Meet and manage customer expectations

    • Increase customer confidence

    • Consistently deliver effective business solutions

    • Manage solution delivery and any issues that arise

    • Build solutions that are scalable and maintainable

    • Set up change management practices to ensure long-term solution success

    • Troubleshoot and resolve issues

    • Prioritize and escalate customer issues


Reviews

Martin
October 23, 2022
Sharing at least 10-20 % of questions with wrong answers and explanations won't help in preparation for Service Cloud Consultant. Both of the currently available Service Cloud Learnings will be the same.
Adrian
December 4, 2021
These practice exams truly helped me so much in prep for the exam, and some of the questions were almost repeated in the exam. thank you so much

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4138306
udemy ID
6/22/2021
course created date
7/10/2021
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