Salesforce Certified Administrator (SP23)

The Salesforce Administrator credential is designed for individuals who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities. The exam covers the breadth of applications, the features and functions available to an end-user, and the configuration and management options available to an administrator across the Sales, Service, and Collaboration Clouds.

There are two certifications within the Salesforce Certified Administrator program. The first is the Salesforce Certified Administrator credential, which focuses on the features and functionality used to maintain a Salesforce implementation.

The second certification in the program is the Salesforce Certified Advanced Administrator. This credential is targeted toward the Salesforce Certified Administrator who has mastered Salesforce configuration maintenance, can demonstrate an understanding of administration best practices and is able to use the advanced features and functionality to solve a variety of business problems.

Topics covered:

demonstrated the application of each of the features/functions below.

> Organizational Setup: 3%

> User Setup: 7%

> Security and Access: 13%

> Standard and Custom Objects: 14%

> Sales and Marketing Applications: 14%

> Service and Support Applications: 13%

> Activity Management and Collaboration: 3%

> Data Management: 10%

> Analytics—Reports and Dashboards: 10%

> Workflow/Process Automation: 8%

> Desktop and Mobile Administration: 3%

> AppExchange: 2%

Salesforce Certified Administrator candidates should have general knowledge of the features available to end-users and the configuration options available to a Salesforce Administrator. Candidates should be able to maintain a Salesforce organization, respond to common business requirements, and perform administrative functions using current Salesforce features.

Additionally, candidates should have 6 or more months of experience as a Salesforce Administrator and should be able to successfully perform the tasks outlined in the exam objectives section of this guide.