Quality Systems, Models and Theories

Understand, Develop and Implement Quality Systems for Success and Profit

4.35 (257 reviews)
Udemy
platform
English
language
Management
category
7,806
students
2 hours
content
Oct 2023
last update
$54.99
regular price

What you will learn

Understand the most important quality models, theories and practice

Understand the most important quality standards

Plan, develop, implement a quality system

Measure and review a quality system

Description

This Quality Systems, Models and Theories course gives you all the information you need to be a quality systems educated professional. In less than 3 hours you are going to learn about Quality Practice and Quality Systems Theory.

You will learn about the importance of creating a clear quality mission and policy and the steps required to do so. You'll also learn about the developing and deploying a quality plan and a system for measuring its effectiveness.

Quality Practice

Quality Mission and Plans. Developing a quality mission requires collaboration among all organizational units, and is completed using several steps that we are going to learn together. The quality plan is a set of documentation that outlines an organization's quality practices, processes, and resources relating to a particular product or service.

Quality Plans Deployment. Every employee within an organization plays a part in the deployment of a quality plan. Upper management, middle management, and operative employees each play a unique and important role in rolling out the quality plan.

Measuring Effectiveness. Managers have several tools available to them to measure the strengths of their quality systems, each of which can give them a solid understanding of system effectiveness. The balanced scorecard is, one example, a measurement system that organizes a company's strategies into four balanced categories: financial, customer, internal business process and learning and growth.

And this course will provide you with a solid overview of the many different quality models and theories companies can use to improve their performance, as well as the impact various quality theorists have had on the quality movement.

Quality Systems

ISO 9000. The ISO 9000 standards are based on eight principles of quality management that can be applied by senior managers to improve their organizations. Registration and implementation of the standards can provide companies with several benefits.

TQM. Total quality management (TQM) describes a Japanese-style approach to quality improvement, in which all members of an organization work to improve processes, products, and services, as well as their organization's culture.

CQI. Continuous quality improvement (CQI) recognizes the changing nature of customer needs. With its ultimate goal of customer satisfaction, CQI encourages managers to analyze capabilities and processes so they can be constantly improved.

Kaizen. Japanese companies use the term kaizen to describe continuous improvement at every level of an organization, which leads to improved products and services.

Six Sigma. Six Sigma has become a world standard and is significant to today's organizations that are using the methodology as part of their broader total quality management efforts to reduce process defects. 

Benchmarking. An organization can use benchmarking to measure itself against best-in-class companies so it can improve its own performance. By using information gleaned from analyzing top competitors' practices, an organization can set and achieve goals that are both competitive and attainable.

Quality Theorists. Although there are far too many to discuss in detail, some of the key pioneers who have made significant contributions to the quality movement include Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, Joseph M. Juran, and Genichi Taguchi.

So, If you are interested in quality management and want the compact and information rich version of Quality Systems, Models and Theories, than this course is for you. (HARVEL-YDQ8N)

Thank you for your attention and see you in the course!

Content

Introduction

About the Course
Course Overview
Course Method
Introduction

Developing a Quality System

The Quality Mission
The Quality Plan
Implementing a Quality Plan
Developing a Quality System

Quality System Effectiveness

Balanced Scorecard Metrics
Measurement Tools
Quality System Effectiveness

ISO and Other Third-party Standards

ISO 9000 Quality Principles
ISO 9001 Benefits
Specific ISO Standards
Other Third-party Standards
ISO and Other Third-party Standards

TQM and Kaizen

Total quality management
Continual vs. continuous improvement
Kaizen
TQM and Kaizen

Six Sigma

The Six Sigma Methodology
Six Sigma Roles and Responsibilities
Six Sigma

Benchmarking

Benchmarking
Benchmarking in Business Activities
Benchmarking

Theorists, philosophies, practice

Quality theorists and their philosophies
Juran's Breakthrough
Deming's 14 Points
Crosby's 14 Steps
Quality theorists and philosophies

Next Steps

Course Project (Optional)
Glossary
Using Quality Systems
Using Quality Systems
Bonus Lecture

Screenshots

Quality Systems, Models and Theories - Screenshot_01Quality Systems, Models and Theories - Screenshot_02Quality Systems, Models and Theories - Screenshot_03Quality Systems, Models and Theories - Screenshot_04

Reviews

Ossama
January 10, 2023
Course materials are obsolete and can not be built upon for today's quality standards. I could not reach more than 35/37 lectures (despite the course being completed), and hence could not print the certificate for completion
Pekka
January 4, 2023
A great introductory course for everyone who is interested how to improve quality in their organization or in the work processes. Thinking about improving quality in automated customer support has played important part in my work during the past 6 months, so it was great to have an overall introduction to different systems, models and theories. The end task actually expanded to a more extensive documentation of creating quality plan and defining quality practices, processes and resources.
Tiago
November 20, 2022
TL,DR: The content is a good broad introduction, but explanations are so chopped it compromises the video pacing. It is a quick introduction to Quality Management in general. Even though some references are outdated (ISO 9001 version, for example), it is a good course to start before digging deep in each concept individually. I must say a GIGANTIC down point is the pacing of the classes... The audio was drastically chopped, leaving no pauses between explanations of concepts or bullet points, what makes it very hard to understand in one go (constant pauses are impossible to avoid). Mismatch between what is shown in the video and explained by the narrator (video is ahead of the explanation) is also extremely common, making it even harder to understand. In the end, you make a very high effort to learn those basic concepts from the videos.
Nicole
September 27, 2022
The course isVery comprehensive and well-presented. It is obvious that a lot of thought and effort went into creating this course. The instructor is also very knowledgeable and experienced in the field. This course is an excellent resource for anyone wanting to learn about quality systems, models and theories. It is well- structured and easy to follow. I would highly recommend it to anyone interested in this topic.
Rachel
September 13, 2022
This course has really helped me to better understand quality systems, models and theories. I never knew that there was so much to learn about quality! The instructor is very knowledgeable and really knows his stuff. The course is well organized and easy to follow. I would highly recommend this course to anyone who wants to learn more about quality assurance.
Ava
September 2, 2022
I took this course and I was really impressed by the instructor's knowledge and ability to communicate difficult concepts in a way that was easy to understand. The course was very comprehensive and covered a lot of different quality systems, models and theories. I would highly recommend this course to anyone who is interested in learning more about quality management.
Wiley
August 18, 2022
This course was very informative and well-organized. I appreciated that it was divided into sections so that I could easily find the information I was looking for. The quizzes at the end of each section were also very helpful in reinforcing the material. I would definitely recommend this course to anyone interested in learning more about quality systems, models, and theories.
Elaine
August 4, 2022
This course is a great overview of quality systems and models. The instructor has a passion for the material and his enthusiasm and knowledge are apparent as he explains concepts and provides examples. I liked the examples provided as they were easy to understand and apply. The course is well organized, easy to follow and understand and the instructor provides additional resources to assist you in your learning. I would recommend it.
Russel
May 6, 2022
This course is amazing! After completing it, I feel like I have a much better understanding of quality systems and models. The instructor, Sorin Dumitrascu, is very knowledgeable and provides clear explanations of the concepts. The course is well-organized and easy to follow. I highly recommend it to anyone who wants to learn more about quality systems and models.
Quentin
May 3, 2022
I highly recommend the online course on Quality Systems, Models and Theories by Sorin Dumitrascu on Udemy.com. The course is well organized and the lectures are clear and concise. The topics are well explained with real-life examples which makes it easy to understand. The quiz questions after each lecture help to reinforce the learned concepts. I found this course extremely helpful in understanding the various quality systems models and theories.
Foster
April 30, 2022
I highly recommend Sorin Dumitrascu's online course on Quality Systems, Models and Theories. The course is well organized and provides a comprehensive overview of the key concepts and models in quality management. The instructor is very knowledgeable and provides clear explanations of the material. The exercises are helpful in reinforcing the concepts covered in the lectures. I found the course to be extremely useful and it has helped me to develop a better understanding of quality management principles.
Ellis
April 30, 2022
If you're looking for a comprehensive course on quality systems, models, and theories, look no further than Sorin Dumitrascu's Quality Systems, Models and Theories course on Udemy. Sorin is a top-notch instructor, and he does an excellent job of explaining complex concepts in an easy-to-understand way. The course is well-organized and covers a wide range of topics, from Deming's 14 Points to Six Sigma methodology.
Rilla
April 15, 2022
This online course is like a journey of self-learning. This online course is the epitome of learning simply because you learn the ins and outs in the most natural way possible. In fact, it's about learning in an optimal self-guided environment with high quality course materials that are very high quality. The note taking feature is perfect for recording lectures and being able to review your content at any given time offline depending on your needs. Such as while you're on a plane or commuting home!
Amelia
March 28, 2022
The course, Quality Systems Models and Theories on Udemy developed by Sorin Dumitrascu, is a fantastic and informative way for people to learn online. The course structure is well designed and presented with confidence by Sorin who is an experienced instructor. This course has a focus on viable skills that are highly recommended for individuals interested in self-improvement.
Fernando
November 29, 2021
Has good information and adittional material, Just be very attentive because volume is a little low, and he speaks very fast....

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484014
udemy ID
4/23/2015
course created date
8/6/2019
course indexed date
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