Hotel Front Office for Beginners

Get your basics right

4.55 (14 reviews)
Udemy
platform
English
language
Industry
category
instructor
37
students
30 mins
content
Apr 2021
last update
$22.99
regular price

What you will learn

What is Hotel Front Office

The Sub-departments of Hotel Front office

The Importance of Hotel Front Office

Key Terminology Used

Dos and Don'ts

How to Handle Cash

Duties - Front and Back End

Case Study on Cash Handling

Daily Reports

Description

This course is for adults (18+) only!

Are you looking to get into hospitality and have an interest in the front office? Have you already joined somewhere in the front office? Do you wish to get a good foundation of the department right from beginning to end? If you have answered with a “yes” to any of these questions, we got you covered!

This course is a part of an elaborate series on Fron Office. The first section is made available to you at no cost, called “Hotel Front Office for Beginners”


Topics you can expect inside:

1. What is FO

2. Key Terminology used (downloadable from the resources section)

3. Do's and Don'ts

4. How to handle cash advances

5. Case Study - "Over Enthusiasm Gone Wrong" (downloadable from the resources section)

6. Guest Journey touchpoints

7. Quiz

Hotel Front Office for Beginners

This course is best suited for anyone who wishes to understand the bare basics of a hotel front office. There are no pre-requisites to take this course. Though it is better if you have a hotel management background.
At the end of this course, you will be able to have a basic understanding of the department that will help you get started. All the best and see you on the inside!



Content

Lets get you started

Welcome to the course!
What is Front Office
Sub-Departments Under Front Office
Importance of Front Office
Key Terms Used in Front Office
Do’s and Don’ts
How to Handle Cash
Duties - Front - Backend
Case Study - Over Enthusiasm Gone Wrong
Daily Reports You Need to Know
On-Boarding Summary
Section Quiz

Bonus Lessons

What is PMS?
PMS interactions with CRS & Distribution

Screenshots

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3836542
udemy ID
2/9/2021
course created date
5/6/2021
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