Professional Diploma in Office Administration Management

Principles of work of Office Administrator. Required hard and soft skills. Introduction to MS Office and banking area

4.08 (1050 reviews)
Professional Diploma in Office Administration Management
4 hours
May 2024
last update
regular price

What you will learn

Working functionalities of Office administrator

How communication skills are important for office administrator

Legal aspects to be considered by an office administrator

Practical of how to use MS word, MS PowerPoint, MS excel

Office administration skills required in banking

Why take this course?

Working principles of office administrator. Hard and soft skills required to become a office administrator. Basic MS office required for office administrator.

Course provided by MTF Institute of Management, Technology and Finance

MTF is the global educational and research institute with HQ at Lisbon, Portugal, focused on business & professional hybrid (on-campus and online) education at areas: Business & Administration, Science & Technology, Banking & Finance.

MTF R&D center focused on research activities at areas: Artificial Intelligence, Machine Learning, Data Science, Big Data, WEB3, Blockchain, Cryptocurrency & Digital Assets, Metaverses, Digital Transformation, Fintech, Electronic Commerce, Internet of Things.

MTF is the official partner of: IBM, Intel, Microsoft, member of the Portuguese Chamber of Commerce and Industry, and resident of the incubator "The Fintech House of Portugal".

MTF is present in 208 countries and has been chosen by more than 400 000 students.

Areas of Learning: Introduction to office administration, What is office administration, Communication skills for office administrator, computer skills for office administrator, legal and ethical aspects of office administration, Office administration in banking.

Short Description: Course will be interesting to anybody who want to learn about the required skills for office administration and how to enhance the skills within an administrator. We will consider different topics, practical examples and cases and also will talk about how to implement the skills for developing the career.

Course Content:

  • Introduction to office administration

  • Communication skills for office administrator

  • Computer skills for office administrator

  • Legal and ethical aspects of office administration

  • Office administration in banking.

Course Full Description:

Introduction to the 360 degree overview of Office Administration:

• Working functionalities of Office administrator

• How communication skills are important for office administrator

• Legal aspects to be considered by an office administrator

• Practical of how to use MS word, MS powerpoint, MS excel

• Office administration skills required in banking

What is Office Administration Management?

Office Administration Management focuses on ensuring the smooth, efficient, and organized operation of an office environment. This includes tasks vital to the success of any company, whether small or large. Key areas include:

  • Resource Management: Overseeing office supplies, equipment, facilities, and budgets.

  • Information Management: Handling records, data organization, mail handling, and creating effective filing systems.

  • Communication: Managing phone calls, emails, internal memos, and external communications, ensuring clear information flow.

  • Staff Support: Supporting employees by coordinating schedules, managing payroll, and assisting with HR functions.

  • Project & Event Coordination: Planning meetings, conferences, travel arrangements, and other business events.

Main Functionality of an Office Administration Manager

The Office Administration Manager is the backbone of a well-run office. Their primary responsibilities include:

  • Overseeing Daily Operations: Ensuring all the gears of the office are turning smoothly, from supply orders to communication channels.

  • Problem Solving: Anticipating issues, troubleshooting problems, and implementing solutions as challenges arise.

  • Process Improvement: Identifying areas where efficiency can be optimized and streamlining existing administrative systems.

  • Supervision & Leadership: Guiding and supporting other administrative staff, providing training, and fostering a positive work environment.

  • Budgeting & Financial Oversight: Tracking expenses, preparing reports, and maintaining financial records.

How Office Administration Management Skills Build Your Career

Investing in developing your Office Administration Management skills offers numerous career advantages:

  • Increased Value: The ability to manage administrative operations effectively makes you indispensable in any business setting.

  • Transferable Skills: Skills honed in office administration, like communication, organization, and problem-solving, are in demand in virtually every industry.

  • Leadership Potential: Strong office management experience prepares you for supervisory roles and more advanced positions in management.

  • Varied Career Paths: Office administration offers room for growth into specialized fields such as human resources, project management, or executive assisting.

  • Entrepreneurial Opportunities: A solid administrative foundation is invaluable if you aim to one day launch your own business.

Course Authors:


Professor of The Retail Banking School
Digital Business and Retail Banking Expert


• MBA, The Boston University, USA

• Master of Science at Engineering (Technical) Management, The State University of New York at Buffalo, USA

• Master of Science at Informatics and Economics, The Saint- Petersburg State University of Finance and Economics, Russia

• Six Sigma Black Belt


• Expert at Banking (>15 years), FinTech & Digital (>12 years). Experienced Manager (>10 years) with successful track of records at personal and corporate entrepreneurship.

• More than 10 years at worldwide banking groups such us Societe Generale, Raiffeisenbank.

• Experience at roles: CEO, Head of Business, Chief Digital & Marketing Officer, Head of Digital Transformation and Channels, Head of Products and Marketing.

Nabamita Ray


• MBA, The ICFAI University, India

• Bachelor of Agricultural Science, Doon University India


• 2 Year of experience as Marketing Expert and Business head.

• 1 Year of experience as Business Development Manager.

Linked topics:

  • Office Administration

  • Basic office skills

  • Basic Business skills

  • Communication skills

  • Organizational skills

  • Legal aspects of business


Professional Diploma in Office Administration Management - Screenshot_01Professional Diploma in Office Administration Management - Screenshot_02Professional Diploma in Office Administration Management - Screenshot_03Professional Diploma in Office Administration Management - Screenshot_04


August 15, 2023
Such a great coarse I learned a lot! Very informative, simple, and to the point! Very user freindly and easy to understand! The instructor was great to and explained and communicated things very well!
August 11, 2023
The experience was great and it will me in whatever Field I will be applying for and advance my skill in my career.
August 10, 2023
It was helpful and I've managed to learn a lot and all I wish is to get more courses coz they will enhance my career and my CV will be professional and good in the eyes of companies
August 2, 2023
its difficult to understand because I'm a Mexican and the accent makes a hard time to translate. and for the course i think is not really necessary all the explication for how use the basics software's
July 31, 2023
I used to think office administration is a complex job to do but since i started learning here, things are a bit easier. Thank you
July 30, 2023
The online courses allows me to cover the material needed in college with maintaining my workload.The class was very detailed and organized. Because of the complexity of some of the topics I found it effective and I enjoyed it.
July 25, 2023
very helpful as it explains the basic of office administration clearly and it is all well understandable
July 19, 2023
To know the purporse of office administration and the basic knowledge about the retail in baking and why is important to be functional
May 23, 2023
It doesnt tell me anything that i havent already know. Also, for me it's very difficult to keep with the accent from her and from IGOR ?¿?¿
May 10, 2023
waste of money. i cant understand the english of the professors. powerpoint provided as handouts were not comprehensive enough
April 26, 2023
The course delivered it's job which is to teach me the basics of Office Administration Management. It's very helpful but I expected more of a hands-on lesson like detail to detail. All in all, the course is good.
April 22, 2023
It is a very good match for me. From what i have learnt so far on the functions of an administrator, i have not been opportune to carry out those functions cos where i work, i am restricted to some information and the Hr is doing vertually everything.
April 4, 2023
this was not a very class for what i was looking to learn. i basically didn't learn anything that i didn't already know. honestly if it didn't only cost $12 i would have requested a refund
March 31, 2023
The use of the English language is poor. I can understand for the most part but I feel the course is not engaging. It is also extremely short and really there is not any depth of learning in it.
March 20, 2023
The content was helpful and clear but a bit superficial. It is only an overview for those who have never had contact with office administrative positions. Otherwise you should look for specific courses.



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