Management Skills: Negotiation And Conflict Management 2024

MASTER THE GOLDEN RULES & TECHNIQUES OF NEGOTIATION & SCENARIO BASED CONFLICT MANAGEMENT

Negotiate Win-Win outcomes for every situation and Become an Influencing Leader in the Organization.

The importance of negotiation can’t be overstated. Negotiation holds the key to getting ahead in the workplace, resolving conflicts, and creating value in contracts.

When disputes arise in business and personal relationships, it’s easy to avoid conflict in an effort to save the relationship. Nonetheless, it is possible to turn tense disputes into productive negotiations and maintain strong relationships. The importance of negotiation skills in these instances is paramount.

It’s not just dispute resolution that highlights the importance of negotiation, however. The right approach to negotiation can improve the situation of multiple parties.

Conflict resolution is the process of resolving a dispute or a conflict by meeting at least some of each side’s needs and addressing their interests. Conflict resolution sometimes requires both a power-based and an interest-based approach, such as the simultaneous pursuit of litigation (the use of legal power) and negotiation (attempts to reconcile each party’s interests). There are a number of powerful strategies for conflict resolution.

Knowing how to manage and resolve conflict is essential for having a productive work life, and it is important for community and family life as well.

What will you Learn?

• Understanding the principles and the process of negotiation.

• Develop and employ effective communication and problem-solving skills to execute effective negotiation tactics and strategies in various scenarios.

• Understand the Golden rules of negotiation.

• Understand the different Conflict Management styles.

Top skills you will learn

Lifecycle of Negotiation Phases, Negotiation Frameworks including the BATNA principle, Five Styles of Conflict Management & Mapping it to every situation, Stake Holder Management, POV Analysis.

Ideal For

Anyone who works in a team and participates in decision making, especially-
Business Analysts, Delivery Managers, Project Managers, Program Managers, Engineering Leads, QA Managers, Product Managers, Solutions Architect, Software Developers, Marketing Professionals, Sales Professionals, UI-UX designers, Consultants, Entrepreneurs.