MS-720 Exam Questions And Answers - Training Course Solution

1. IP phone policies: Configure calling policies, dial plans, and routing rules to manage how users can make calls with their IP phones.

2. Unassigned numbers routing: Set up hunt groups or forwarding rules for unassigned numbers to ensure they are managed appropriately.

3. Custom Music on Hold: Upload and configure custom audio files to play when users are on hold.

4. Compliance recording: Implement call recording policies to comply with legal or corporate requirements, ensuring that recordings are stored securely and access is controlled.

5. Auto Attendants and Call Queues: Design and deploy auto attendants for self-service options and call queues to handle high call volumes efficiently.

6. Call flow design: Create complex call flows using auto attendants and call queues, ensuring they meet the business's needs and provide a good user experience.

7. Resource accounts setup: Provide resource accounts for auto attendants and call queues, which can be used to manage resources centrally.

8. Licensing management: Assign licenses to resource accounts, including any additional features or add-ons required.

9. Phone number assignment: Allocate phone numbers to users or resource accounts as needed, ensuring each user has a direct dial number if required.

10. Microsoft 365 Groups for voicemail: Set up voicemail with Microsoft 365 Groups to manage shared mailboxes and associated calling features.

For the migration and planning tasks:

11. Skype for Business to Microsoft Teams migration: Migrate users, devices, and resources from Skype for Business to Microsoft Teams, ensuring a smooth transition with minimal disruption.

12. Common Area Phones (CAPs) and Meeting Rooms: Deploy CAPs and Meeting Room devices, configure them for optimal use, and ensure they are properly integrated with the Microsoft Teams environment.

For client and device deployment:

13. Microsoft Teams Phones and Displays: Deploy IP phones and displays, configure them for user access, and integrate them with Microsoft Teams.

14. SIP Gateway configuration: If necessary, set up a SIP gateway to connect on-premises systems with Microsoft Teams.

For device management:

15. Remote provisioning and sign-in: Configure devices for remote provisioning and ensure they can be managed and updated remotely.

16. Microsoft Teams Rooms setup: Deploy and configure Microsoft Teams Rooms, manage devices, and set up accounts for room users.

For monitoring and troubleshooting:

17. Call Quality Dashboard (CQD): Configure tenant data upload to monitor call quality metrics and use Power BI reports for in-depth analysis of the data.

18. SBC health monitoring: Keep an eye on Session Border Controllers (SBCs) to ensure they are functioning correctly and to troubleshoot any issues that arise.

Remember, these tasks are part of a broader project management approach, where you'll need to consider the scope, timeline, resources, and stakeholders involved in the deployment and management of Microsoft Teams Phone services. Regular communication with team members and users will be essential throughout this process.