Microsoft Teams Phone System and Calling Features Course

The Complete Course to Teams Calls and the Phone System

3.80 (35 reviews)
Udemy
platform
English
language
Other
category
126
students
1.5 hours
content
Mar 2021
last update
$34.99
regular price

What you will learn

How to use the Microsoft Teams Calling Features

Fully understand how to use the Phone System integrated within Microsoft Teams

Learn to use Call Centre Functionality that exists within Teams

Place and manage your Calls in Microsoft Teams

Receive and transfer Calls in Microsoft Teams

Description

Immerse yourself in our complete and instructional video series that will take your skill level from beginner to pro with the Microsoft Teams Calling Features and Phone System. Whether you work as a corporate/business professional, or in a Call Centre, this series is for you!

This video series includes ALL of the new features available in 2021. We have structured this course into 9 Sections which houses over 50 bite sized videos, facilitating a self-paced learning experience.

We pride ourselves on our Corporate Training & Adoption experience, and now you can access our professional level of training in the comfort of your own home, or office, and at your own pace.

This course covers all aspects of the Microsoft Teams Calling and Phone System Features, and is separated into helpful sections to help you gradually improve. Are you ready to begin your journey with Microsoft Teams Calling?

The Sections are:

1. Introduction

2. Calls Application View

3. Placing and Receiving Calls in Teams

4. In Calls Controls

5. Customizing Your Teams Calling Features

6. Your Voicemail Options

7. Teams Calling Delegate

8. Calls Queues and Reporting

9. Conclusions

At Competitive Computing Consultants Inc., we didn't get here alone, and neither will you. We look forward to answering any questions you have or helping in any way that we can. If you have any questions, message us through the Udemy App once the course has been purchased, and we will be more than happy to help you with your specific use case, or issue that you have.

Content

Introduction

Course Introduction
Phone System Technology and PSTN Calling

Calls Application View

Tour of the Calls Application View
Access and Add Contacts to your Speed Dial
Add a Contact Group to your Speed Dial
Manage a Contact Group
Access and Add People to your Contacts List
Manage Your Contacts List
Using the History Tab
Check Your Voicemail

Placing and Receiving Calls in Teams

Placing Calls in Teams
Answering Incoming Calls
User Information Cards

In Call Controls

Your Active Phone Call Tour
Access Dial Pad
The Participants Pane
Manage Your Device Settings While in a Call
Placing a Caller on Hold
Transferring a Call to Another User or Phone Number
The Consult Then Transfer Feature
The Park Call Feature
Turn on Live Captions
Mute and Unmute Your Call
The Conversation Pane
Turn Your Video Camera On and Off
React or Raise your Hand in a Call
Turn on Focus Mode
Turn on Full Screen Mode
The Call Me Feature
Update and Apply Background Effects
Record a Call
Turn Off Incoming Video
Gallery Options
Share Content on a Call
Leave or End Your Call

Customizing Your Teams Calling Features

Accessing and Understanding Your Call Settings
Explore and Update the "Calls Ring Me" Options
Explore and Update the "Forward My Calls" Options
Update Your Ringtones
Using a TTY Device in the Teams Environment

Your Voicemail Options

Record your Personal Teams Voicemail Message
Manage the Call Answer Rules for Your Voicemail
Update Your Greeting Language
Customize Your Greetings Using Text-to-Speech
Record Your Out of Office Voicemail Greeting
Enabling and Disabling Your Out of Office Reply

Teams Calling Delegate

Understanding and Accessing Call Delegates
Set Up and Send Calls to your Calls Delegate
Manage Your Delegates
Reviewing Permissions of a User you Support
Place a Call as a Delegate
View Calls Being Received or Placed on your Behalf

Call Queues and Reporting

Understanding Auto Attendant, Call Queues and Reporting

Conclusions

Conclusions

Screenshots

Microsoft Teams Phone System and Calling Features Course - Screenshot_01Microsoft Teams Phone System and Calling Features Course - Screenshot_02Microsoft Teams Phone System and Calling Features Course - Screenshot_03Microsoft Teams Phone System and Calling Features Course - Screenshot_04

Reviews

Adam
August 11, 2023
The microphone was not balanced well so she sounds terrible. I know she's not yelling at me, but it does feel like she is. My guess is that someone placed the microphone too close to her or something. Also, the Teams interface has changed a whole lot since this video so it is very out of date from what I can tell so far going to be fun when I get into the nitty-gritty of the back and stuff because, you know Microsoft they've changed everything probably since this video was made.

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Related Topics

3886294
udemy ID
3/2/2021
course created date
3/7/2021
course indexed date
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