Microsoft Azure SSO Integration with ServiceNow

For most organizations today, the adoption of Cloud infrastructure is more prevalent than ever and along with that comes Cloud based Active Directory. As an organization, you want to simplify authentication procedures across all enterprise applications and that can be achieved through Single Sign-On (SSO).

In this tutorial I’m going to walk through how you as a ServiceNow Administrator can configure Azure AD to control what users and groups are populated in your ServiceNow environment, and establish Single Sign-On services to the ServiceNow application as well.

In the Azure portal, on the ServiceNow application integration page, select single sign-on.

In the Select a single sign-on method dialog box, select SAML mode to enable single sign-on.

On the Set up single sign-on with SAML page, select the pen icon to open the Basic SAML Configuration dialog box.

In the Basic SAML Configuration section, perform the following steps of configuring

a. For Sign on URL

b. For Identifier (Entity ID)

c. For Reply URL

d. In Logout URL

On the Set up single sign-on with SAML page, in the SAML Signing Certificate section,

You can have Azure AD automatically configure ServiceNow for SAML-based authentication. To enable this service, go to the Set up ServiceNow section, and select View step-by-step instructions to open the Configure sign-on window.

Configure ServiceNow

1. Sign on to your ServiceNow application as an administrator.

2. Activate the Integration - Multiple Provider single sign-on Installer plug-in by following these steps:

   a. In the left pane, search for the System Definition section from the search box, and then select Plugins.

   b. Search for Integration - Multiple Provider single sign-on Installer then, Install and activate it.

   In the left pane, search for the Multi-Provider SSO section from the search bar, and then select Properties in the Administration.

3. You can configure ServiceNow automatically or manually.