Title

Mastering Difficult Conversations - A Manager's Guide

This course will cover practical strategies for handling difficult conversations with grace.

5.00 (2 reviews)

Udemy

platform

English

language

Management

What you will learn

Learn to handle tough workplace conversations with grace. Develop strategies for firing, tears, and team goals.

Identify leadership principles and work with people leaders to build skills, advance careers, and achieve goals.

Develop career conversation framework, give feedback, and guidance to help employees create a development plan.

Master maintaining a positive and productive work environment. Control tone, ask specific questions, and take ownership.

Why take this course?

Course Title: Mastering Difficult Conversations - A Manager's Guide

Course Headline: Navigate Tough Talks with Grace and Confidence! 🗣️💪

Welcome to the Mastering Difficult Conversations course for Managers!

Are you a manager or leader who often finds themselves dreading those "difficult" conversations in the workplace? Whether it's about delivering constructive feedback, managing emotional team members, or outlining performance expectations, effective communication is key to maintaining a positive and productive work environment. 🤝💼

What You'll Learn:

Practical Strategies: Learn how to approach difficult conversations with confidence and a clear plan.
Constructive Feedback: Master the art of delivering feedback that employees can use to grow and improve.
Tone Control: Discover techniques to maintain your composure and keep your tone constructive.
Problem Solving: Ask the right questions to get to the heart of issues and resolve conflicts effectively.
Coaching for Success: Learn how to coach employees, helping them advance their careers and contribute more to the team.
Positive Framework: Understand the concept of "layering" and how to present it in a way that benefits your team and organization.

Course Structure:

Module 1: Setting the Stage for Difficult Conversations
- Understanding the importance of communication in leadership roles.
- Preparing mentally and emotionally for tough conversations.
Module 2: Delivering Constructive Feedback
- Techniques for providing feedback that employees can act on.
- How to frame feedback to ensure it's received well and leads to positive change.
Module 3: Handling Emotional Moments
- Strategies for managing your own emotions and staying calm under pressure.
- Approaches for empathetically engaging with team members who are emotional or upset.
Module 4: Performance Goals and Metrics
- Setting clear, achievable performance goals.
- Communicating key metrics to your team and aligning expectations.
Module 5: Navigating Layoffs and Career Advancement Conversations
- How to handle layoffs with sensitivity and professionalism.
- Guidance on discussing career advancement opportunities effectively.
Module 6: Building Strong Relationships and Team Cohesion
- Techniques for fostering strong relationships within your team.
- Creating an environment where all members feel valued and heard.

Real-Life Examples and Hands-On Exercises:

Throughout the course, you'll engage with real-life scenarios and participate in hands-on exercises designed to test and reinforce your new communication skills. These will help you navigate difficult conversations with greater ease and confidence. 🎓🤝

By the End of This Course:

You will have a toolkit full of actionable tips and techniques for handling difficult conversations in the workplace. Whether you're a seasoned manager or new to leadership, this course will empower you to communicate effectively and confidently, ensuring that every conversation is an opportunity for growth and development. 🌱🚀

Enroll Now and Transform Your Leadership Communication Skills!