Master Strategic Thinking and Problem Solving Skills

A short, sharp course to tackling life’s biggest challenges: Understanding ourselves and making the right choices.

4.46 (3039 reviews)


2.5 hours


Oct 2020

Last Update
Regular Price

What you will learn

Learn how to make better decisions and plan strategically

Use the models to resolve conflicts and deliver great feedback

Conduct a product analysis

Analyze policy


** ACCORDING TO WORKFORCE: "Decision making and problem-solving skills are the most important skills in the 21st century."

** SPECIAL FREE BONUS** EXCEL DECISION MAKING WORKBOOK INCLUDED. In order to further improve the student experience, there is a free download of an Excel workbook packed with activities and ready to use models. This helps ensure everything is even easier to understand & even more fun and engaging! **

Are you ready to take your career to the next level? In this course, you will learn a range of problem solving and decision making strategies. This course covers important topics such as decision making skills, conflict resolution models, product analysis and strategic thinking. You will learn or remind yourself of these concepts that will help make you more successful!

The contents of this course are all based on my work experience as a Policy Analyst in The Office of the Presidency of South Africa, founder of Grow2Lead, a leadership and non-profit organization in South Africa and a Data Associate for a leading Education nonprofit in New York City. I received a PhD from Texas A&M University and a Master's degree in Public Administration from the Bush School of Government. This course ties together both my theoretical knowledge and practical experience in a dynamic, practical and applicable way.


Students of this course will enjoy learning a range of problem solving and decision making strategies….from the Eisenhower Model, SWOT analysis, to the Long Tail, Integration and Cost-Benefit Analysis Techniques.  Use this course to take your career to the next level!

What are the requirements?

  • Come ready to learn :)

What am I going to get from this course?

  • Join a global community of students!

  • Superb reviews!

  • Over twenty decision making and problem solving strategies!

  • Learn how to make better decisions!

  • Use the models to resolve conflicts and deliver great feedback!

  • Conduct a product analysis!

  • Analyze policy

  • After this course you will have the tools / skills needed to make important decision to take you to the next level!

Who is the target audience?

  • Anyone interested in learning about or brushing up on their decision making skills.


Master Strategic Thinking and Problem Solving Skills
Master Strategic Thinking and Problem Solving Skills
Master Strategic Thinking and Problem Solving Skills
Master Strategic Thinking and Problem Solving Skills


Welcome to the course!

Welcome to the Course!

Download your resources here

How To Make Sure You Are Solving The Correct Problem

How to Get Out Of Your Own Problem Solving Way

Case Study: Solving a Wicked Policy Problem

Case Study: Apply Your Decision Making Techniques

Policy problem

Policy Analysis

About the review

Step 1: Understand the problem

Step 2: Define the alternatives

Step 3: Define the variables

Step 4: Conduct the analysis

Step 5: Confront the tradeoffs

Step 6: Write the policy brief

Decision Making Skills

Eisenhower Matrix

The IDEAL Model

John Whitmore Model

Decision Tree

Randomize and sort

Crossroads model

Rubber band model

Pros vs. cons

Demo: Cost-Benefit Analysis

What is the Problem to Solve?

Cost-Benefit Analysis

Measure the cost

Measure the future cost

Measure the benefits

Putting it altogether

Conflict Resolution

Conflict Resolution Model

Integration Model

Feedback Model

Maslows Hierarchy of Needs

Product Analysis


Pareto Effect

Long Tail Effect

Conduct a skills audit

Strategic Thinking

Design Thinking

Double Loop Learning

Power Analysis


Bonus Section

More courses from Warren

Connect with your instructor


janver7 September 2020

Very detailed explanation of the different methods. I am already familiar with some methods mentioned for problem solving but the course presents other ways which I think can be useful for my profession and worth revisiting this course in the future. Thank you for the effort bringing this together! :)

Lauren3 September 2020

I didn't feel like the course was very cohesive and the examples were sometimes too specific to be very helpful to applying to different situations. I also thought the included activities in the beginning were too long for most people to commit to participating in which lost some of the value. Some of the audio/visuals seem to be cut off for a few lectures. I appreciate the included resources.

Lindani13 July 2020

The course was informative and clear in outlining concepts that I need daily in the workplace. I will use most of the techniques to apply in business problems.

Tania2 July 2020

I appreciated all the matrix and analysis, taught in this course. Learnt a lot of techniques and how it applies to individuals.

Margaret1 July 2020

I have watched a lot of training courses. Pertaining to this particular one, I did not like the use of the excel presentation. It doesn't help your presentation. If anything, it makes it confusing. If I may, suggest to stick with bullet points and the power point slides. In lieu of excel, use charts and tables in word.

Masivuye21 February 2020

this cause i have learnt that in every problem that i come across if i apply the skills then i will be able to solve it anytime and everywhere

Samantha19 February 2020

to be a good solving problems and make sure you are solving the right problem ,assessment,diagnosis,planning ,implementation and evaluation and know how to be barriers to solving problems and creativity

Sinesipho12 February 2020

i just started the course but i do understand just a little but i know i will get to understand it better as the time goes by..

Federico5 February 2020

it's an excellent course, but i sugest to use more example for the different method; i have studied a lot of these methods, but i would like to see using them for business problem.

Pınar30 January 2020

The methods have been described but I wish there were more examples which I can try to solve it. In addition, I need not only the described terms but also meaningful and real life problems for these methods.

Tong2 January 2020

This course puts multiple theories and techniques together. It helps students to understand the topic in a systematic approach. However the knowledge was introduced simply, nothing in-depth. It's good for someone has some background and use the course for reviewing and refreshing.

Ilya24 December 2019

As for the course in whole I expected it will be more concentrated on problem solving rather than decision making. Sure, decision making is also an interesting theme and I am satisfied with how you explain it. However my initial motivation was to improve my skills in problem identifying, collecting context and root cause analysis. To learn how to overcome situations when I stuck with a problem that is still not clear for me after some findings and exploration.

Robyn9 December 2019

I am learning a lot and this will assist me in training a decision making and problem solving course in the new year.

Christopher29 October 2019

Section 4 on Decision Making and Section 8 on Strategic Thinking were good. Not enough explanation provided around Impact Cost and Future Cost to easily understand those concepts.

Moaz12 September 2019

the material view is blur most of the time, need to improve recording. Material content is very good.


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