Managing Generational Conflict
Powerful knowledge for managing & reducing conflict, increasing engagement & productivity, and turning customers to fans
4.43 (1462 reviews)
4,696
students
3 hours
content
Sep 2017
last update
$69.99
regular price
What you will learn
Upon completing this course, you will be able to:
Create a culture of greater inclusion and collaboration across different generations
Decrease workplace conflict and increase employee engagement and productivity
Implement effective strategies for recruitment, retention, rewards, and incentives
Make and instant and lasting connection with customers of different generations
Improve customer service and turn customers into raving fans
Increase market share by designing products and services that speak to customer values
Define the 6 Value Populations and the 9 core values and 12 workplace attributes associated with each one
Explain the generational shift occurring from an in-dependent to inter-dependent cultural model
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372624
udemy ID
12/17/2014
course created date
4/13/2021
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