How to Give Feedback to Poor Performing or Difficult People

Performance Management | Interpersonal Feedback | Accountability | Employee Performance | Performance Coaching

4.46 (1256 reviews)

Udemy

platform

English

language

Management

What you will learn

Set and communicate clear expectations for your employees

Confidently confront poor performance and non-compliant behavior

Create a climate that brings out the best in your people

Improve the performance and morale of your organization

Know how to gain support from other leaders

Understand the steps in progressive discipline

Why take this course?

Many leaders, managers, and supervisors do a poor job of giving feedback or confronting problem performance or behavior. Doing so is challenging and it often seems easier to ignore or side-step sensitive issues hoping they’ll go away. Unfortunately they don’t. Problems fester and the difficult people who fail to meet expectations become a toxic influence on their coworkers and drag down the morale or performance of the majority.

Therefore, developing the confidence and ability to have difficult conversations and offer honest feedback to poor performing people is a necessary skill for any leader, supervisor or manager and a necessary ingredient for building a great organization.

The purpose of this course is to teach you how. You'll learn how to set and communicate your expectations and then hold people accountable. You'll also learn a proven, 7-step strategy for giving feedback to difficult or non-compliant people. I'll illustrate these concepts with multiple case studies and scenarios that will help you learn and apply these strategies to your current relationships with your employees.

By watching this course on how to give feedback, you will be able to:

Build trust and goodwill
Create a climate which brings out the best in people
Learn best practices in managing people
Clarify "non-negotiables" in three critical areas
Set clear performance expectations for individual employees
Confront and give feedback to poor performing people
Gain support from other leaders

Screenshots

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Reviews

Tosha

March 28, 2024

I learned a lot on how to help assist people when they have small issues. I especially liked how they corrected an issue but learned about why that person acted the way they did due to an issue that was affecting them. This kind of thing happens all the time when upper management is not aware of such things.

Nigel

January 10, 2024

An extremely important topic for Managers / Leaders to master. Roger gives a good structure and rationale for having these conversations.

Iwona

December 11, 2023

i felt the lecturer was really engaged in conveying their knowledge, not to show off, but to help me become a better person at work.

Brandi

November 19, 2023

Extremely poor replay on the videos. They stop randomly, take forever to download, and this video didn't display any visuals.

Sanja

October 24, 2023

There was a lot of valuable information but I did find myself having to re-watch some sections to make sure I was actually absorbing it. I did really like the example scenarios at the end, it prob would have been better if there could have been two people to run through those but it seemed like that wasn't an option for this video unfortunately. Overall, good content but could work on better presentation.

Baledi

May 24, 2023

It is a good match for me. I have 7 people reporting under me and this course will help me address situations as they come. Learn steps to take for confronting non performers.

Jonalyn

April 20, 2023

I´ve learned a lot about the course and will surely use this to be an effective leader in the future. Thank you so much for sharing these skills and guidelines.

Ajaykumar

April 10, 2023

Dear Roger, I am Ajay Kumar, based out of India working in the field of IT for last 18 years. I got your courses in Udemy while randomly doing some search on performance management and your course was like finding a treasure. Thank you so much for this wonderful systematically arranged/presented course... you have earned a fan here..thank you so much :-) Best Regards Ajay

Ellen

March 30, 2023

I’m impressed and grateful for the information because I could use it in my specific situation. I didn’t know what to expect but this is really good information. Thank you!

Nicole

March 29, 2023

I've learned so far to be open to different peoples situation and to be quick with helping resolve any issue they may have. also to make every accountable in working together and solving things as a team.

Aaron

March 28, 2023

Great information about how to interact with low preforming associates while keeping their dignity intact.

Karen

March 25, 2023

I like the resource provided- being able to review the material again at a later date is very useful for me

Alaynah

March 22, 2023

I found that i did not like section 3. There was a part where the speaker said substance abuse is grounds for immediate firing. In Canada, addiction is considered a disability and therefore protected by our human rights act. I found this lesson completely took the human out of this. You are not employing robots, and you can not expect them to act this way.

Rick

March 16, 2023

This is a great course and has a lot of great idea's and information that could be used in day to day.

Lisa

March 12, 2023

This is my first class on Udemy so I wasn't sure what to expect. The instructor has provided an agenda along with me being able to watch the video.

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