Title
Manager's Guide to Difficult Conversations
Communication Techniques & Scripts for Handling Difficult Conversations, Conflict Management & Managing Emotions
What you will learn
Overcome resistance to difficult conversations and feel confident and well-prepared
Know what to say and how to approach difficult topics with minimal conflict or discomfort
Use proven communication techniques that ease tensions, open communication, and build relationships
Save your team and organization from the long-term consequences of avoiding critical issues
Plan your approach and choose the right timing, location, and how to begin the conversation
Understand how to manage emotions before and during the conversation
Develop your manager’s superpower—listening!
Why take this course?
🌟 Manager's Guide to Difficult Conversations: Master the Art of Communication, Conflict Management & Emotional Mastery 🌟
Your Journey to Mastering Tough Conversations Starts Here!
As top Udemy instructors in the personal development category, Joeel & Natalie Rivera have empowered over 700,000+ happy students from 200 countries with their transformative courses. 🌍✨
Our thriving course community is active and supportive. You'll receive answers to your questions within 24 hours, ensuring you never feel alone on your learning journey.
The Reality of Difficult Conversations in Management 🗣️👀
We all know that moment when a difficult conversation looms over us, weighing heavily on our shoulders. As leaders, we're faced with conversations that are crucial yet daunting:
- Addressing behavioral issues
- Discussing promotions or lack thereof
- Mediating conflicts between team members
- And the uncomfortable task of laying someone off ☹️
It's natural to hesitate or avoid these interactions, fearing they might worsen the situation. But here's a crucial truth: avoiding difficult conversations can have disastrous consequences. And approaching them unprepared can lead to a breakdown in trust and team cohesion.
Embrace the Power of Proven Techniques 💪
The good news is that there are proven tools and strategies for handling these situations with confidence, grace, and effectiveness. By mastering these skills, you'll not only earn the respect and trust of your team but also enhance the overall atmosphere and productivity within your organization.
In this course, we'll guide you through a transformative process:
-
Understanding Difficult Conversations: Learn why they're challenging, why you might avoid them, and the negative impact of not addressing them.
-
Overcoming Fear: Develop confidence in handling confrontation with minimal discomfort.
-
Preparing for Success: Take responsibility by preparing in advance and aiming for the best possible outcomes.
-
Managing Emotions: Learn techniques to understand and manage your emotions before and during the conversation to prevent escalation.
-
Effective Communication Skills: Utilize our proven methods for communication, listening, and approaching conversations with empathy and clarity.
Enhance Your Leadership Skills Today! 🎓✨
Are you ready to transform your relationship with your employees and become a leader who can navigate the toughest of conversations with poise? If your answer is YES, then this course is for you! Join us now and be part of a community committed to personal growth and leadership excellence.
Our Guarantee to You 🛡️
We're confident that you'll love this course. But if for any reason it doesn't meet your needs, we offer a 30-day money-back guarantee. Your satisfaction is our top priority.
About Joeel & Natalie Rivera 👩🏫👨💼
We are serial entrepreneurs, authors, speakers, and educators with a decade of experience in psychology and life coaching. Our passion is to empower individuals to live their best lives and fulfill their potential. Joeel's Master's Degree in Counseling and his research on happiness for his PhD in Psychology have been pivotal in shaping our programs. With over 300,000+ students from 195 countries, we've made a global impact through education and transformation.
Copyright ©️ Transformation Services, Inc. | All Rights Reserved
Join us on this journey to become a leader who can handle any tough conversation with confidence and compassion. Let's embark on this path to mastery together! 🚀💖
Screenshots
Our review
Overview of Course Review
The course has received an overall rating of 4.40 from recent reviews. The majority of feedback praises the course for its motivational aspects and practical tips, particularly in handling challenging conversations within a professional setting. Users appreciate the course's focus on taking responsibility for team health and providing common sense solutions backed by mutual respect and active listening.
Pros:
-
Practical Application: Users found the course to be highly applicable with excellent tips on managing difficult conversations, especially when it comes to initiating such dialogues and managing emotions involved.
-
Real-World Relevance: The content is deemed relevant for immediate application in the workplace, particularly in the sales industry, and helps prepare for tough conversations before issues escalate.
-
Knowledgeable Facilitators: Facilitators are recognized as knowledgeable, providing helpful tips on how to handle difficult conversations with employees.
-
Diverse Perspectives: The course is commended for offering a variety of perspectives on challenging interactions.
-
Valuable Reference Material: Many users appreciated the provision of reference material that can be added to their toolset for future use.
-
Motivational and Educational: Several reviews highlight that the course encourages better preparation and understanding of the other person's point of view, which is crucial in professional settings.
Cons:
-
Delivery and Clarity: Some users pointed out that the presenters could be more polished in their delivery and that a clearer enunciation would enhance the learning experience.
-
Content Reinforcement: A few reviewers mentioned that while the content was valuable, it often reiterated concepts they were already familiar with.
-
Remote Work Considerations: There is a call for more focus on the unique challenges of virtual conversations and working remotely.
-
Material Presentation: The absence of actual conversations using graphics and examples in the course material was noted, which could have made the sessions more interesting and engaging.
-
Content Accessibility: Some reviewers expressed difficulties in comprehending the speaker's mumbling and lack of confidence, suggesting it could impede the absorption of the message.
-
Cultural Context: A reviewer mentioned that they felt the examples provided were not entirely relevant to modern remote work situations, which may affect the course's universal applicability.
Additional Feedback:
-
Some users suggested that a one-page summary document or having all the documents reviewable would be beneficial for future reference.
-
A few reviews mentioned the importance of addressing the location of conversations in a virtual world, considering the shift towards remote work.
-
One user pointed out the potential need to adjust the course content for different accents or vocal emphasis to ensure clarity and understanding.
In summary, the course is highly regarded for its practical advice and educational value but has room for improvement in terms of presentation clarity, relevance to modern work environments, and incorporating visual aids to enhance engagement.
Charts
Price
Rating
Enrollment distribution
