Mastering ITIL 4: A Free Crash Course in the 4D & Governance

Navigating the 4D and Governance of IT Service Management

4.43 (94 reviews)

Udemy

platform

English

language

IT Certification

What you will learn

Understand the 4 dimensions of ITIL 4, incl. orgs & people, info & tech, partners & suppliers, & value streams & processes.

Learn how the 4 dimensions interact & affect each other within the ITIL 4 framework.

Explore the importance of each dimension in achieving org goals & delivering value to customers.

Discover how to apply the 4 dimensions in real-world situations.

Understand the benefits of adopting an ITIL 4 approach to managing IT services.

Discover how the 4 dimensions can be used to improve org processes & service delivery.

Why take this course?

Hey there! Are you interested in learning about the four dimensions of service management in ITIL 4? Look no further than "Mastering ITIL 4: A Free Crash Course in the 4 Dimensions & Governance"!

In this course, I'll take you through the basics of organizations and people, value streams and processes, information and technology, and partners and suppliers Plus Governance- all in a way that's easy to understand and apply. I'll cover practical examples and real-world scenarios to help you get a better understanding of how to integrate the four dimensions into your IT service management approach.

Furthermore, there's a quiz at the end of the course with 10 real exam-like questions to help you test your knowledge of the four dimensions. This will give you a chance to see how well you understand the material and identify areas where you may need to review.

While this course won't guarantee you'll pass the ITIL 4 Foundation certification exam, it will definitely give you a boost in answering four dimensions-related questions. Whether you're just starting out or looking to refresh your knowledge, "Mastering ITIL 4: A Free Crash Course in the 4 Dimensions and Governance" is a great resource for anyone interested in IT service management.

So come on, join me and let's dive into the four dimensions together!