ITIL 4 Foundation Practice Certification for (ITSM) 2022

ITIL (Information Technology Infrastructure Library) Practice to Certification for 2022

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Udemy
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English
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IT Certification
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ITIL 4 Foundation Practice Certification for (ITSM) 2022
1 026
students
210 questions
content
Aug 2022
last update
$29.99
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What you will learn

What is ITIL®

Benefits of ITIL

What is ITSM

Explain the phases of the ITIL® Lifecycle

What are the 4 Ps of ITIL®

Explain the Service Value System

The Guiding Principles in the Service Value System

The objective of ‘Design and Transition’ on the Service Value Chain

The role of Service Operation in ITIL

IT Service Management

SLA Management

the types of SLAs

he Service Portfolio, Service Catalog, and Service Pipeline

Service Request

the types of Service Providers

Explain the difference between an End-User and a Customer

Standard Change

What is the Service Desk

What is an IT asset

What is Problem and Problem Management

Explain how incidents, problems, and known errors are different from one another

Explain the 7R’s of Change Management

RACI model

ITIL v4 incident management process

COBIT

Configuration Management

Operational Level Agreement (OLA)

Change Advisory Board (CAB)

Freeze period in ITIL®

ISO/IEC 27002

RACI-VS

Why take this course?

🌟 Master ITIL with our 2022 Practice Certification Course! 🚀

Course Overview:

ITIL (Information Technology Infrastructure Library) is the backbone of effective IT Service Management (ITSM). Our course is designed to provide you with a comprehensive understanding of ITIL 4, the latest version of this globally recognized framework. By enrolling in this course, you'll not only master the core concepts of ITIL but also gain insights into its strategic application in real-world scenarios.

Key Benefits:

  • Internationally Recognized Certification: Earn a qualification that is accepted worldwide and open doors for career opportunities across the globe.
  • Increased Salary: ITIL professionals often command higher salaries due to their valuable skill sets.
  • Future-Proof Skills: Stay ahead of the curve with knowledge that adapts to the evolving landscape of technology and business.
  • Enhanced Career Prospects: Gain a competitive edge by showcasing your expertise in IT service management.
  • Improved ROI: Learn how to optimize IT investments for greater efficiency and effectiveness within your organization.
  • Collaboration & Communication: Engage with peers, enhance teamwork, and foster an environment of shared learning and growth.
  • Customer Satisfaction: Deliver exceptional service that meets and exceeds customer expectations, leading to improved satisfaction and loyalty.

Course Highlights:

  1. ITIL Fundamentals: Get a solid grasp of ITIL concepts, terminologies, and processes.
  2. Strategic Alignment: Understand how ITIL aligns with business objectives and strategies for maximum impact.
  3. Service Value System: Explore the ITIL Service Value System (SVS), which provides a model of improved performance through better integration and collaboration across the organization.
  4. Guiding Principles: Learn the 16 ITIL guiding principles that will ensure consistent and steady improvement in your ITSM practices.
  5. ITIL Practices: Dive deep into the 34 ITIL practices, which cover all aspects of ITSM and how they support each other to deliver a continuous improvement approach to managing services.
  6. Real-World Application: Apply ITIL knowledge through case studies and practical exercises that bring theory to life.
  7. Expert Instructors: Benefit from the expertise of experienced ITIL professionals who will guide you through the course material.
  8. Community Learning: Join a community of learners, share experiences, and build a network for future collaboration.

What You Will Learn:

  • The ITIL service value system and how it enables organizations to deliver value to customers and users.
  • ITIL guiding principles that support continual improvement, adapting and responding to change, and optimizing costs.
  • Key concepts of the ITIL framework, including service strategy, service design, service transition, and more.
  • How to apply ITIL best practices to improve your organization's ITSM processes.
  • The importance of collaboration and communication for effective service management.

Why Choose Our Course?

Our course is tailored to provide you with a practical and interactive learning experience that covers all the critical aspects of ITIL 4. We ensure that you not only understand the theory but are also equipped to apply it in your organization effectively. With our expert instructors, comprehensive curriculum, and a collaborative learning environment, you'll be well on your way to achieving ITIL certification and excelling in your ITSM career.

📅 Enroll Now to secure your spot and start your journey towards becoming an ITIL 4 expert! 🎓


By investing in this ITIL 4 Foundation certification course, you're not just advancing your career—you're positioning yourself as a leader in the field of IT service management. The knowledge and skills you acquire will be invaluable for driving innovation, improving efficiency, and ensuring customer satisfaction within your organization. Don't miss this opportunity to elevate your expertise and become an integral part of the future of IT service management! 🌟

Enroll today and transform your career with ITIL 4! 💡

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udemy ID
27/06/2022
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27/06/2022
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