IT Support Fundamentals for IT Beginners

IT Support Skills for IT Beginners

4.41 (255 reviews)
Udemy
platform
English
language
Other
category
IT Support Fundamentals for IT Beginners
4,107
students
15 hours
content
Jan 2023
last update
$84.99
regular price

What you will learn

Understand the network and network devices in a business world

Understand and troubleshoot Windows 10 operating system

Understand what the Internet is, how it works in a corporate environment

Learn how applications are created and how they work under the hood of a computer and how to troubleshoot applications

Understand the difference between home and corporate network

Utilize common problem-solving methodologies and soft skills in an Information Technology setting

Able to create or plan a clear pathway for advanced technical courses

Description

This is a great starting point for learners who are interested in entry-level IT support professional concepts and skills.

This course focuses on the essential IT skills and knowledge needed to perform tasks commonly performed by IT Professionals, namely: Setting up a workstation, including conducting software installations; establishing network connectivity; identifying compatibility issues and identifying and preventing security risks; managing the safety and preventative maintenance of computers.

Get the training you need to stay ahead with the real IT professionals on the IT Help Desk.

No prior hands-on experience is required to use or complete this course. After completing this course students will be able to take more advance technical courses with solid foundational skills.


By the end of this course, you’ll be able to:


  • understand the network and network devices in a business world

  • understand and troubleshoot Windows 10 operating system

  • understand what the Internet is, how it works in a corporate environment

  • learn how applications are created and how they work under the hood of a computer and how to troubleshoot applications

  • understand the difference between home and corporate network

  • utilize common problem-solving methodologies and soft skills in an Information Technology setting

  • understand the differences between a server and a client

  • Able to create or plan a clear pathway for advanced technical courses


Content

Introduction

Introduction and Important information
Career Info Course
What resources are used in this course for lectures and demos

What is a Network

What is a Network

What makes a Network

What makes a Network (Hardware)
What makes a Network (Software)
OSI Layers (Lecture)
Info lecture before understanding Public vs Private IP Address
Public vs Private IP Addresses (Lecture and Demo)
Info lecture before understanding DHCP vs DNS
DHCP vs DNS (Lecture and Demo)
Static vs Dynamic IP Address (Lecture and Demo)

Network Management

Domain joined client machine vs workgroup client machine (lecture and Demo)
Domain user account vs local user account (Lecture and Demo)

Small office/home office network (SOHO)

Small office/home office network (SOHO)

Real office network walkthrough

Real office network walkthrough

Basic or Common IT Tickets (Hardware)

Basic or Common IT Tickets (Hardware)

Windows 10 Training

Info video before windows 10 training
OS Systems Types and Features Introduction (Lecture)
Windows 10 tools and features (Demo)
Installing Windows 10 (Lecture)
Installing Windows 10 (Demo)
Manage OS Systems Tools (Lecture)
Install and Configure Printers (Demo)
Disk Management in Windows 10 (Demo)
Manage File System Security (Lecture)
Manage File System Security (Demo)
Install and Manage windows updates (Lecture and Demo)
Password Policies (Lecture)
Local Password Policies (Demo)
Domain Password Policies (Demo)
Manage Web Browser Settings Part 1 (Lecture and Demo)
Manage Web Browser Settings Part 2 (Lecture and Demo)
Manage Application Delivery Methods (Lecture)
Manage Application Delivery Methods (Demo)
Troubleshooting Microsoft Windows Issues (Knowledge Lecture)

Working with Remote Access Technologies

Working with Remote Access Technologies (Lecture)
Working with Remote Access Technologies (Demo)
Remote connecting skills (Demo)

Basic Network Commands

Basic Network Commands (Lecture and Demo)

Active Directory Training Extra (Session from JSS Bootcamp Course)

Active Directory Training Extra (Session from JSS Bootcamp Course)

Office 365 Training Extra (Session from JSS Bootcamp course)

Office 365 Training Extra (Session from JSS Bootcamp course)

Soft Skills Training

DOCUMENTATION AND LICENCES BEST PRACTICES (Lecture)
Using Proper Communication Techniques and Professionalism (Lecture)

Next course recommendation

Next course recommendation

Reviews

Tyrese
October 3, 2023
Great information. Good teaching. Allows for beginners to understand fundamentals of IT which was the target of this course, so I give a 5 star rating.
Jacob
September 21, 2023
Things I knew were explained in a way I learned from this. I bought the boot camp course next. You have to stick to it! Thanks for taking the time to set up this course.
Marton
August 24, 2023
Useful learning material for IT fundamentals, good explanations of computer networks and corporate networks in general. A standalone course about virtualization and home lab network setup with more in-depth networking troubleshooting advice would be very useful.
S
August 6, 2023
This course was very helpful, some sections more than others. I was expecting more exercises and opportunities to follow along while using the technology since the course started off showing us how to create OSes in a VM, and there was some of that, but rather than being from beginning to end, we sort of "sat in" on a class in the middle of some processes. Also, there was some rambling in some of the videos, but like I said, the course was mostly helpful. I'm moving on to the Boot Camp. Hopefully it is more beginning to end training, since it is nearly 40-hrs in length.
Paramount
July 21, 2023
This course could be taught in a more interesting way, The slides could look better. Other than that, lots of information and very good explanations.
Sharon
February 27, 2023
I've enjoyed this course so far. The explanation of the various hardware components and how everything works together has been easy to understand in layman's terms. Thank you.
Kindeme
January 14, 2023
This course is packed with much important information to know for any IT newbie. I highly recommend it to everyone, especially if you already completed comptia A+
Yogesh
November 28, 2022
This course very helpful for who wants start their career in IT. How the things happening in actual work with hand on training , easily understand the concept.
Meyer
November 6, 2022
This is a great course! Clear and concise information. For me who is new in this field, this has all the value.
Piyushsinh
August 22, 2022
Just talks about other courses and literally tries to promote his business, DO NOT TAKE THIS Course. What a waste of time and money! Report this to stop getting spammed.
Lourdyne
July 20, 2022
Very detailed and beginner friendly. I am newly in a help desk position and this course lays the right foundation. Thank you Danish and team!
Jerald
June 15, 2022
So far it is good. I recommend it to anyone who needs to understand IT. This course teaches you things which even you never learned in your college.
Monica
June 13, 2022
The beginning of the lecture (s) explains what’s covered; clear demonstration of Network concepts. Good way to learn on the go.?????
Joao
June 12, 2022
Content is really helpful for beginners, now I have a good understanding about the fundamentals of IT. Thank you so much!!
Ema
June 12, 2022
I am watching it right now on my phone, it’s a great training. While, I would prefer to do or create a lab while watching the video, it’s much better. Thank you Danish for creating such an awesome opportunity for us. ??????

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Related Topics

4714828
udemy ID
6/2/2022
course created date
6/11/2022
course indexed date
ANUBHAVJAIN
course submited by