IT Support and Service Desk jobs -Crash Course for Beginners

Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1

4.54 (982 reviews)
Udemy
platform
English
language
Operating Systems
category
Marious Kuriata
instructor
IT Support and Service Desk jobs -Crash Course for Beginners
2,878
students
4 hours
content
Feb 2023
last update
$64.99
regular price

What you will learn

How a Support / Service Desk operates

Tools to use and install

Create, assign, resolve, and close a ticket

Hardware concepts

Operating Systems

Microsoft Office

Troubleshooting basic IT issues

ITIL key terms

Tips from experts

Why take this course?

This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes - you read that right - I will simulate your first days!

This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst.

You have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic IT skills.

Here is what you can expect:

  • Real service desk tools: Jira Service Desk and Confluence

  • Remote support tools and communication tools (Microsoft Exchange account)

  • High level overview of hardware and software

  • Introduction to Microsoft Office 365

  • Basic ITIL terms

  • Tips from IT and HR specialist

  • ...and more...

I show you all the essentials to kick off your career. I simulate your first days as an IT Help Desk Specialist.

Do not expect step-by-step instructions here - no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there.

There is part 2 of this course covering more advanced topics (cloud, virtualization, monitoring, and more).

Join now and see what you need to know to work as an IT Service Desk Specialist!


Join now!

Screenshots

IT Support and Service Desk jobs -Crash Course for Beginners - Screenshot_01IT Support and Service Desk jobs -Crash Course for Beginners - Screenshot_02IT Support and Service Desk jobs -Crash Course for Beginners - Screenshot_03IT Support and Service Desk jobs -Crash Course for Beginners - Screenshot_04

Reviews

Mariana
November 6, 2023
I really like this course I'm a beginner and I have little to no knowledge of IT but your course made it easy to understand without overwhelming me with information. I am excited to keep learning since this course has really helped me piqued my interest more.
Samuel
October 18, 2023
This course was one the great Udemy courses. The instructor focused on all the important information. It really helped me learn a lot about the materials that I needed to start my career. I will recommend this course to anyone.
Daegan
August 30, 2023
Too much jumping around all over the place. The dialogue pretending to be another student is confusing and could be done in a different way. This was not very helpful for someone looking to get started with help desk analyst
Amiliyaa
July 8, 2023
it was so well explained course via role play and graphics. A well curated course for beginners. Thank you
Mohamed
December 6, 2022
The course is really good however it could be much better, if you could probably make the student recreate the lab scenarios since Jira ticketing System has a free trial, also you could go more into troubleshooting scenarios in my opinion
David
November 10, 2022
So far the course is easy to follow. I thought it would be much harder and much more labor-intensive to get into the IT field but this course has really started to open my eyes and simplify and make easy mile transition into the IT field if you have more classes or more videos, I would like to look into some more.
Liam
July 20, 2022
Was a very basic and quick course but with a lot of detail inside, good to refresh the memory as well as to learn a thing or two that you probably didn't know - loved the quizzes to test the knowledge of the sections.
Law
May 21, 2022
This guy is the best, the way he explains OMG he is good El instructor es el mejor hasta ahora muchas gracias
Durrell
May 2, 2022
the speaker let us know that the goal is to actually learn and be tested, not just listen to him speak.
James
March 16, 2022
Alot of the information on this course felt out-dated, lacking some detail and also very specific about what the creator has used. This would be very useful for if you use the exact systems but otherwise not too much.
June
March 2, 2022
It was good, I've learned everything from basic. Hope this course will help me out to my ongoing interview.
Werner
March 1, 2022
Are you looking to start a new career in IT support? Check out this course. Marious uses real life examples and quizzes as a foundation to kickstart a service desk career. In addition, Marious sense of humour is pure entertainment. As a result, I was offered my first job trial in IT support. Thank you Marious, I am looking forward to doing part 2 of this course too. Highly recommended.
Mark
February 7, 2022
Easy to understand and comprehensive. It's just that no resource to download or to review. All in all presentation it's good
Naomi
January 30, 2022
The presenter explains things well from the beginning and I can understand what he is saying. He speaks clearly and slowly which is very helpful.
T
January 19, 2022
I am currently finding this course to be well-rounded, informative and realistic in regards to what's required to become a competent IT support specialist.

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Related Topics

IT Support
2778762
udemy ID
1/25/2020
course created date
2/8/2020
course indexed date
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course submited by