IT Support and Service Desk - Part 2 - More Advanced Topics

🌟 IT Support and Service Desk - Part 2: Mastering Advanced Topics 🌟

Ready to Take the Next Step in Your IT Career?

🚀 Course Headline: Let me help you land your first job in IT. Dive deep into different roles, procedures, tools, and applications with our advanced course - Part 2!

Hey there, future IT Service Desk Analysts! 👋 This is the second part of our comprehensive course designed to provide you with a detailed understanding of the IT Service Desk environment. In this course, Marious Kuriata will not only guide you through advanced topics but also simulate your very first days on the job!

What You'll Learn:

• Real-World Simulation: Experience a real-life Service Desk scenario and understand what to expect in your new role.
• Advanced Tools & Software: Get hands-on with tools like Zoho Service Desk, Hyper-V, Virtual Box, TrueNAS, and more.
• Web Applications & Hosting: Explore the world of web applications and learn how to host your own site.
• Monitoring Mastery: Gain insights into monitoring systems such as PRTG and Nagios.
• Security Essentials: Learn about DNS filtering, cloud backups, certificates, and their importance in securing IT environments.
• Enterprise Password Managers: Understand the role of password managers like Thycotic and PPS in maintaining security and organization.
• Virtualization Techniques: Explore virtualization solutions to optimize your IT infrastructure.
• IT Procedures & KPIs: Discover key performance indicators, goal setting, SMART objectives, and strategies for advancing your career.

🔹 Course Highlights:

• Service Desk Tools: Get to know Zoho Service Desk inside and out.
• Virtualization: Learn about Hyper-V and Virtual Box to create and manage virtual machines effectively.
• Web Hosting: Find out how to set up your own web hosting environment.
• Monitoring Systems: Understand the power of PRTG and Nagios for IT resource monitoring.
• Password Management: Learn best practices for managing passwords with Thycotic and PPS.
• Security Concepts: Dive into DNS filtering, cloud backups, and certificates to protect your systems.
• TrueNAS Setup: Master the installation and configuration of TrueNAS as a virtual machine.
• Career Development: Get tips on setting goals, measuring performance, and advancing your IT career.

📚 Who Is This Course For?

This course is tailored for individuals who have completed Part 1 and possess some basic IT skills and knowledge. It's perfect for those aspiring to enter the IT field and get their first job, particularly as an IT Service Desk Analyst.

🛠️ What You Need to Know:

• You should have a grasp of fundamental IT concepts such as SLA (Service Level Agreement), DHCP (Dynamic Host Configuration Protocol), and Bitlocker.
• This course is not for beginners who want to learn basic computer functions like using an HDMI port. It's a deep dive into Service Desk operations!

🚀 Why Join This Course?

This course provides a high-level overview of hardware, software, and procedures you'll encounter in the IT Service Desk field. While it won't hold your hand with step-by-step instructions, it will empower you with the knowledge to take your skills to the next level on your own.

Join Marious Kuriata now and embark on an exciting journey towards a successful career in IT! 🖥️💼🚀

Enroll today and step into the world of advanced IT Service Desk operations!

Course Review for "IT Support and Help Desk Training" by Marius

Overview: The course has garnered an impressive global rating of 4.35, with all recent reviews being positive. It is designed to refresh or introduce professionals to the IT support and help desk field, offering a blend of theory and practical application. The course is particularly noted for its clarity in explanation and the inclusion of hands-on labs that can be practiced at home, reinforcing the skills learned.

Pros:

• Content Relevance: The course content is highly applicable to various roles within IT, including IT Support, Help Desk, and Operations/DevOps at a junior or entry level. It provides practical knowledge that is directly relevant to day-to-day tasks faced by professionals in these fields.

• Expert Instruction: Marius, the course author, is commended for his clear explanations and the use of great visual examples, which aid in understanding complex IT concepts. His teaching style is appreciated for its effectiveness in conveying information.

• Real-World Application: The course emphasizes survival skills and guides students on how to excel in their job roles. Marius' approach focuses on practical application, which is a significant strength of the course.

• Updates and Relevance: The author provides constant updates to the course material, ensuring that the content remains current with industry standards and practices.

• Educational Approach: Students are encouraged to go beyond the course material by conducting their own research and further exploration on topics covered, which encourages independent learning and critical thinking.

• Hands-On Experience: The hands-on labs allow students to apply what they've learned directly on their home computers, reinforcing skills and knowledge in a practical setting.

Cons:

• Specialized Focus: While the course is comprehensive, some learners might find that it covers general IT support topics rather than specializing in a specific niche within the field.

• Product Promotion Concerns: One reviewer expressed concern that the author promotes certain products, such as Kali Linux, which may not be directly relevant to all IT help desk roles. This could potentially mislead learners regarding the typical responsibilities of an IT help desk support worker.

• Depth of Content: The course is not an in-depth training program but serves as an introduction to various concepts and software. It is recommended that students supplement their learning with additional research after completing the course.

Conclusion: "IT Support and Help Desk Training" by Marius is a solid course for anyone looking to enter the IT support field or for existing professionals seeking to sharpen their skills. The course's strength lies in its practical approach, clear instruction, and up-to-date content. While it may not cover every aspect of IT support in exhaustive detail, it serves as an excellent starting point and study guide for those aiming to work in service desk roles. Marius' dedication to keeping the course current ensures that students receive relevant and practical knowledge that can be applied immediately.

Note to Future Learners: This course is recommended for those interested in IT support, help desk positions, or related roles within operations or DevOps. It is particularly beneficial for junior or entry-level professionals and those seeking to refresh their skills after a period away from the field. As with any course, it's advisable to complement the knowledge gained here with additional research and hands-on practice to ensure a comprehensive understanding of the subject matter.