Udemy

Platform

English

Language

Operating Systems

Category

IT Support and Service Desk - Part 2 - More Advanced Topics

Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 2

4.25 (12 reviews)

Students

3.5 hours

Content

Feb 2021

Last Update
Regular Price

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What you will learn

How a Support / Service Desk operates

Basic concepts of virtual machines (Hyper-V, Virtual Box)

Monitoring IT resources

Procedures and key terms

Web applications and hosting

Cloud solutions and backups

Troubleshooting

Enterprise password managers

Security concepts


Description

This is Part 2 of my course dedicated to IT Service Desk. Learn more about Service Desk tools, virtualization, cloud software, web applications, and monitoring of IT resources.

This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes - you read that right - I will simulate your first days!

This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst. This is part 2 of my course dedicated to IT Service Desk

You have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic IT skills and have a good understanding of things I have covered in Part 1 (e.g. SLA, DHCP, Bitlocker).

Here is what you can expect in this course:

  • Real service desk tools: Zoho Service Desk

  • Overview of virtualization (Hyper-V and Virtual Box)

  • Web application - learn how to host your own website!

  • Monitoring (PRTG, Nagios)

  • Eneterprise Password Managers (Thycotic, PPS)

  • Security concepts (DNS filtering, cloud backups, overview of certificates)

  • TrueNAS as a virtual machine

  • IT Procedures (KPIs, goals, SMART, advancing your career)

  • A lot of tips and tricks

  • ...and more...

I show you all the essentials to kick off your career. I simulate your first days as an IT Help Desk Specialist.

Do not expect step-by-step instructions here - no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there.

Join now!


Screenshots

IT Support and Service Desk - Part 2 - More Advanced Topics
IT Support and Service Desk - Part 2 - More Advanced Topics
IT Support and Service Desk - Part 2 - More Advanced Topics
IT Support and Service Desk - Part 2 - More Advanced Topics

Content

Introduction

Welcome!

Tools we will use

Ticketing System - Zoho Service Desk

Our First Ticket

Time to Install Some Applications!

Quiz

Virtualization

What is a VM ?

Virtual Box in Action

Deploying our VMs

A Network Engineer Needs our Help!

Our Next Ticket - HyperV

TrueNAS - Installation

TrueNAS - Basic Config

Quiz

Cloud, Web Applications, and Security

Cloud Backups

File Transfer Protocol - FIleZilla

Important Commands

DNS FIltering

How Fast is our Connection?

Tom Cannot Ping a Device - Let's help!

Quiz

Monitoring

Monitoring - Part 1

Monitoring - Part 2

Nagios - Monitoring Network Devices

Advanced Monitoring Tools

Quiz

Advanced Topics

Enterprise Password Managers

Port Numbers

Certificates

How to Host Your OWN Website - Web applications

Choosing a hosting package

Basic config

Wordpress, phpBB, and other cool features

Procedures

Procedures - KPI and Goals

Advancing Your Career

Extra Lectures

Port Forwarding

Port Forwarding - Lab

Interview with a Service Desk Specialist

Procedures Review

Procedures - Advanced


3863078

Udemy ID

2/20/2021

Course created date

3/1/2021

Course Indexed date
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