4.25 (12 reviews)
☑ How a Support / Service Desk operates
☑ Basic concepts of virtual machines (Hyper-V, Virtual Box)
☑ Monitoring IT resources
☑ Procedures and key terms
☑ Web applications and hosting
☑ Cloud solutions and backups
☑ Enterprise password managers
☑ Security concepts
This is Part 2 of my course dedicated to IT Service Desk. Learn more about Service Desk tools, virtualization, cloud software, web applications, and monitoring of IT resources.
This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes - you read that right - I will simulate your first days!
This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst. This is part 2 of my course dedicated to IT Service Desk
You have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic IT skills and have a good understanding of things I have covered in Part 1 (e.g. SLA, DHCP, Bitlocker).
Here is what you can expect in this course:
Real service desk tools: Zoho Service Desk
Overview of virtualization (Hyper-V and Virtual Box)
Web application - learn how to host your own website!
Monitoring (PRTG, Nagios)
Eneterprise Password Managers (Thycotic, PPS)
Security concepts (DNS filtering, cloud backups, overview of certificates)
TrueNAS as a virtual machine
IT Procedures (KPIs, goals, SMART, advancing your career)
A lot of tips and tricks
I show you all the essentials to kick off your career. I simulate your first days as an IT Help Desk Specialist.
Do not expect step-by-step instructions here - no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there.
Tools we will use
Ticketing System - Zoho Service Desk
Our First Ticket
Time to Install Some Applications!
What is a VM ?
Virtual Box in Action
Deploying our VMs
A Network Engineer Needs our Help!
Our Next Ticket - HyperV
TrueNAS - Installation
TrueNAS - Basic Config
Cloud, Web Applications, and Security
File Transfer Protocol - FIleZilla
How Fast is our Connection?
Tom Cannot Ping a Device - Let's help!
Monitoring - Part 1
Monitoring - Part 2
Nagios - Monitoring Network Devices
Advanced Monitoring Tools
Enterprise Password Managers
How to Host Your OWN Website - Web applications
Choosing a hosting package
Wordpress, phpBB, and other cool features
Procedures - KPI and Goals
Advancing Your Career
Port Forwarding - Lab
Interview with a Service Desk Specialist
Procedures - Advanced