IT Help Desk Engineer - Become the Best IT Service Desk

Learn all you need to know about IT Help Desk, IT Support Engineer, System Administrator and IT Troubleshooting skills

3.50 (3 reviews)
Udemy
platform
English
language
Operating Systems
category
instructor
17
students
4 hours
content
Mar 2022
last update
$19.99
regular price

What you will learn

In-depth knowledge of Windows Server and Client Operating system

How to To configure a Lab environment

How to Install and Manage Windows Operating System

Network Management

How to Configure and Manage Active Directory

How Group Policy works

Remote Connection

How to Troubleshoot Computer problems

Description

Do you want to improve your career in Information Technology? Do you want to start building your IT career with solid knowledge? You are in the right place! Wondering why? This video will be of a good guideline to you.

To become an IT specialist, you have to start from the basics, you need to master computers & everything related to information technology, how they work, how to install operating systems like Windows on machines, how they communicate, how to manage them, and how to troubleshooting all that, that's from a hardware point of view, while taking into consideration the need to learn how users are managed through network, how you can manage users accounts permissions, passwords, access, all through Active Directory.

These are part of the stuff that we will be discussing in this course, we will discuss How to configure your Lab, Domain Controllers, networks configuration, Active Directory Users and Computers, Group Policy, Disk Management and Computer Troubleshooting skills.

This video tutorial is going to be more practical and less theory.

This training is structured from the most basic knowledge required, Installing, configuring and management of Windows Server and Client Operating System.

As more than 90% of the course contents are practical training, and in order to maximize your learning experience outcomes, I encourage you to have a test PC with a virtual software installed in order to apply and practice everything we will see in this video.


The training guidelines for this video will be the following:


1. Course Introduction

2. How to Configure Your Lab

3. Network Management

4. Active Directory

5. Group Policy

6. Using Windows 11 & Windows 10

7. Remote Connection

8. How to Troubleshoot Computer Problems

Screenshots

IT Help Desk Engineer - Become the Best IT Service Desk - Screenshot_01IT Help Desk Engineer - Become the Best IT Service Desk - Screenshot_02IT Help Desk Engineer - Become the Best IT Service Desk - Screenshot_03IT Help Desk Engineer - Become the Best IT Service Desk - Screenshot_04

Content

Introduction

Course Introduction
Instructor Introduction
Why You Should Choose This Course

Configure Your Home Lab

How to Configure Your Lab

Installing Operating System

How to Install Windows Server 2022
How to Install and Configure Windows 11
How to Change Computer Name and Update Windows Operating System

Network Management

Introduction
What is DHCP
How to Configure Static IP Address in Windows Operating System
How to Promote Windows Server to Domain Controller
How to Aoin a Windows Client PC to a Domain Server
Troubleshoot Unable to Join your computer to a Domain Server

Active Directory

Introduction
What is Active Directory
How to Create Users in Active Directory
How to Create Group in Active Directory
How to Reset Users Passwords in Active Directory
How to Enable Recycle Bin in Windows Server
Block users from Signing into Domain Servers
How to Delegate Task in Active Directory

Group Policy

What is Group Policy
How to Deploy Software using Group Policy
How to Back Up Group Policy

Using Windows 11 & Windows 10

Introduction
How to Install Windows Updates Manually
How to Disable Windows Updates
Windows File Explorer
Windows Disk Management
How to Install Computer Drivers Manually

Remote Connection

Introduction
Remote Desktop Connection
Remote Assistance
Quick Assist

Troubleshooting Computer Problem

Introduction
How to Fix Outlook or Office not Responding
How to Fix Microsoft Edge Not Responding - Fix Microsoft Edge Issues
How to Solve Computer Problems
How to Fix Printer Issues
How to Fix Remote Desktop can´t Connect to the Remote Computer

Reviews

Lawrence
June 2, 2022
i really don't know if the guy is teaching or he's just showing how well he knows the course. i think it is not a teaching honestly.

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4568656
udemy ID
2/24/2022
course created date
3/30/2022
course indexed date
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