Udemy

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English

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Category

IT Support /Desktop Support/Service desk/ interview Prep

115 Questions and answers . Prepare for your IT Support Tier 1 interview, Be prepared and pass your interview

3.95 (64 reviews)

IT Support /Desktop Support/Service desk/ interview Prep

Students

115 questions

Content

Jan 2021

Last Update
Regular Price

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What you will learn

Prepare for IT support Engineer/Desktop Support /Service Desk Interview.

Get full knowledge and skills of IT support Engineer Tier one area

Get ready to pass your Technical interview

covered all IT support section : Software, Hardware ,Network ,Active Directory ,Troubleshooting


Description

Are  you looking for IT support Tier one  job ? Are you ready for Technical interview? Do you need to built your skills on IT Filed ? if yes , then you are in right course . here you will find everything you need to pass your technical interview. I have designed this course based on Questions and answers which covered all area that related to Technical support / Desktop support and service desk including Examples and real life scenarios 

These questions and answer suitable for job hunter and people who stuck in technical  interview . I have divided this course as below:

ITIL and Ticketing system :  ITIL, service request , incident , problem ,Workaround ,SLA and Ticketing System including Real life scenario

Active Directory : Domain, Workgroup, Domain controller, OU , how to reset password , create user account , RSAT tool....ect

Network: IP address , DNS, DHCP,Proxy server ,NAT router , switch ,Firewall , Antivirus , VPN , Network printer ,OSI model , ports number ,TCP/IP ....etc.

Outlook and backup : How to configure outlook ,OST file , PST file ,Archiving and outlook tool...etc

Troubleshooting :  Strategies to Troubleshoot issue ,  Network issue , hardware issue , software issue , security issue...ect



Reviews

L
Lucas24 January 2021

En principio buena iniciativa, felicitaciones. Por favor arregla la selección de respuestas. No puedo elegir la correcta y no se si el resultado es el correcto.

T
Tarig31 October 2020

Informative and covers many questions I have faced before in the interviews, really like it, I recommend it for everyone who is looking for a new job in the IT Technical support field, 100% it will help you to pass the interview because it covers most important question in this field, good luck everyone.

M
Mohamed29 October 2020

Great choice of questions, which we truly fave in our day-to-day operations! Simply direct to the point.


Coupons

DateDiscountStatus
1/24/2021100% OFFExpired

3582984

Udemy ID

10/21/2020

Course created date

1/24/2021

Course Indexed date
AhmedELKING
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