IT Support /Desktop Support/Service desk/ interview Prep

115 Questions and answers . Prepare for your IT Support Tier 1 interview, Be prepared and pass your interview

3.95 (115 reviews)

Udemy

platform

English

language

Other

What you will learn

Prepare for IT support Engineer/Desktop Support /Service Desk Interview.

Get full knowledge and skills of IT support Engineer Tier one area

Get ready to pass your Technical interview

covered all IT support section : Software, Hardware ,Network ,Active Directory ,Troubleshooting

Why take this course?

Are you looking for IT support Tier one job ? Are you ready for Technical interview? Do you need to built your skills on IT Filed ? if yes , then you are in right course . here you will find everything you need to pass your technical interview. I have designed this course based on Questions and answers which covered all area that related to Technical support / Desktop support and service desk including Examples and real life scenarios

These questions and answer suitable for job hunter and people who stuck in technical interview . I have divided this course as below:

ITIL and Ticketing system : ITIL, service request , incident , problem ,Workaround ,SLA and Ticketing System including Real life scenario

Active Directory : Domain, Workgroup, Domain controller, OU , how to reset password , create user account , RSAT tool....ect

Network: IP address , DNS, DHCP,Proxy server ,NAT router , switch ,Firewall , Antivirus , VPN , Network printer ,OSI model , ports number ,TCP/IP ....etc.

Outlook and backup : How to configure outlook ,OST file , PST file ,Archiving and outlook tool...etc

Troubleshooting : Strategies to Troubleshoot issue , Network issue , hardware issue , software issue , security issue...ect

Reviews

Ernest

September 4, 2023

it's really not a question and answer series, but rather a normal course. There is no multiple choice, which would have made it possible to measure this real knowledge There is no real situation, for example: I cannot access Outlook, why? 1) I don't have an exchange license 2) I don't have an exchange mailbox 3) my Microsoft office365 account is blocked

Ivan

August 28, 2021

This is a very handy format to prepare yourself for interview/testing and to learn something new without milk-and-water stuff.

Pedro

August 5, 2021

Very good and practical approach. I was able to acquire more knowledge to perform practically in the real world. Great Job!

Lucas

January 24, 2021

En principio buena iniciativa, felicitaciones. Por favor arregla la selección de respuestas. No puedo elegir la correcta y no se si el resultado es el correcto.

Tarig

October 31, 2020

Informative and covers many questions I have faced before in the interviews, really like it, I recommend it for everyone who is looking for a new job in the IT Technical support field, 100% it will help you to pass the interview because it covers most important question in this field, good luck everyone.

Mohamed

October 29, 2020

Great choice of questions, which we truly fave in our day-to-day operations! Simply direct to the point.

Coupons

Submit by	Date	Coupon Code	Discount	Emitted/Used	Status
AhmedELKING	1/24/2021	BE7D601ABAC762BB37B9	100% OFF	40000/1368	expired

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IT Support /Desktop Support/Service desk/ interview Prep - Distribution chart