3.95 (64 reviews)
☑ Prepare for IT support Engineer/Desktop Support /Service Desk Interview.
☑ Get full knowledge and skills of IT support Engineer Tier one area
☑ Get ready to pass your Technical interview
☑ covered all IT support section : Software, Hardware ,Network ,Active Directory ,Troubleshooting
Are you looking for IT support Tier one job ? Are you ready for Technical interview? Do you need to built your skills on IT Filed ? if yes , then you are in right course . here you will find everything you need to pass your technical interview. I have designed this course based on Questions and answers which covered all area that related to Technical support / Desktop support and service desk including Examples and real life scenarios
These questions and answer suitable for job hunter and people who stuck in technical interview . I have divided this course as below:
ITIL and Ticketing system : ITIL, service request , incident , problem ,Workaround ,SLA and Ticketing System including Real life scenario
Active Directory : Domain, Workgroup, Domain controller, OU , how to reset password , create user account , RSAT tool....ect
Network: IP address , DNS, DHCP,Proxy server ,NAT router , switch ,Firewall , Antivirus , VPN , Network printer ,OSI model , ports number ,TCP/IP ....etc.
Outlook and backup : How to configure outlook ,OST file , PST file ,Archiving and outlook tool...etc
Troubleshooting : Strategies to Troubleshoot issue , Network issue , hardware issue , software issue , security issue...ect
En principio buena iniciativa, felicitaciones. Por favor arregla la selección de respuestas. No puedo elegir la correcta y no se si el resultado es el correcto.
Informative and covers many questions I have faced before in the interviews, really like it, I recommend it for everyone who is looking for a new job in the IT Technical support field, 100% it will help you to pass the interview because it covers most important question in this field, good luck everyone.
Great choice of questions, which we truly fave in our day-to-day operations! Simply direct to the point.