ISO 9001:2015 - A beginner's guide.

A framework for success

4.57 (138 reviews)


3 hours


Jan 2021

Last Update
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What you will learn

Understand the purpose of a Quality Management System (QMS)

Definition and examples of a process-based approach to quality management

Definition and examples of risk-based thinking

Definition and examples of the PDCA Cycle of Continual Improvement

Understand the requirements of the ISO 9001:2015 Standard for quality and what an organisation needs to do in order to conform with the Standard requirements

How to plan, implement and measure the effectiveness of a Quality Management System that conforms to the ISO 9001:2015 Standard for quality

How to assess your quality management system against the Standard and identify gaps

Identify what you need to do to bring your existing quality management system up to date to conform to the Standard requirements

If you're new to quality management - you'll learn everything you need to do to develop a quality management system


This course introduces you to the ISO 9001:2015 Standard for Quality and provides you with a systematic approach to implementing a Quality Management System in your organization. Including downloadable resources and worked examples, this course provides you with a step by step guide to developing a Quality Management System centred around the needs and expectations of your customers and your legal obligations. Additional guidance is provided at the end of the course for organizations considering ISO certification which includes a Gap Analysis from which you can develop an action plan, to manage the implementation process effectively.  As this is a beginner course, there is no need for any prior knowledge, however, a basic understanding of business processes and managing quality will be an advantage in order to get the most out of the course.

We're living through difficult times and it might be that you find yourself having to look for alternate opportunities to advance your career.  Why not see what quality management might look like for you by completing this course.  It might be that you think the course would be great for someone you know - or you might want to gift the course to someone who you think will benefit.

Thank you for taking an interest in the course and I wish you continued success in all that you do.


ISO 9001:2015 - A beginner's guide.
ISO 9001:2015 - A beginner's guide.
ISO 9001:2015 - A beginner's guide.
ISO 9001:2015 - A beginner's guide.


Introduction to Quality Management Systems

What is a Quality Management System?

Why choose the ISO 9001:2015 Standard as a framework for quality?

Structure and contents of the ISO 9001:2015 Standard for quality

Overview of the structure and contents of the ISO 9001:2015 Standard for quality

What is the process based approach?

The PDCA Cycle explained

Risk-based approach

Context of the organisation (clause 4)

What the Standard requires within clause 4

Understanding the organisation and its context (4.1)

Understanding the needs and expectations of interested parties (4.2)

Determining the scope of the quality management system (4.3)

Quality management system and its processes (4.4)

Leadership (clause 5)

What the Standard requires within clause 5

Leadership and commitment (5.1.1 and 5.1.2)

Policy (5.2)

Organisational roles responsibilities and authorities

Planning (clause 6)

What the Standard requires within clause 6

Actions to address risk and opportunities (6.1)

Quality objectives and planning to achieve them (6.2)

Planning of changes (6.3)

Support (clause 7)

What the Standard requires within clause 7

Resources (7.1)

Competence (7.2)

Awareness (7.3)

Communication (7.4)

Documented Information (7.5)

Operation (clause 8)

What the Standard requires within clause 8

Operational planning and control (8.1)

Requirements for products and services (8.2)

Design and development of products and services (8.3)

Control of externally provided processes, products and services (8.4)

Production and service provision (8.5)

Release of products and services (8.6)

Control of nonconforming outputs (8.7)

Performance evaluation (clause 9)

Monitoring, measurement, analysis and evaluation (9.1)

Internal Audit (9.2)

Management review (9.3)

Improvement (clause 10)

General requirements (10.1)

Nonconformity and corrective action (10.2)

Continual improvement (10.3)


Robert8 June 2021

The information was clear and concise, which made it easy to comprehend in the midst of my regular work load.

Sharifah24 May 2021

It is very easy to understand, the slides are not boring, and the instructor does not have a flat intonation.

Ronda11 May 2021

The ISO9001:2015 is expertly explained for the novice to understand. The course is presented in modules and at a very good pace with review questions at the end of each clause to verify comprehension.

Enrique2 May 2021

I enjoy the way the information is presented and i like being given all this documentation and examples for complementing this knowledge, thank u

Asjad17 March 2021

Great course! Succinct and clear information on slides. Overall course gives a very good idea about the topic. Would definitely recommend.

RoseMary27 February 2021

yes. I only wish I could download the transcript. I need to create internal ISO training for my company for ISO 22716. your course is my model. It's very well done.

Lam17 February 2021

I like this course. It has a lot useful information and I can overview all the standard. If you are new in ISO9001 or Quality section, you should buy this course now.

Mathew19 January 2021

It is a good course but I'm distracted with other things and not concentrating. Not a good match for me.

Rita18 January 2021

Yes it was amazing and I'm happy I took this course, will definitely help me in my carrier development especially in Quality Control

Madhubala14 December 2020

I am working in Quality division. The course is very helpful to know how the entire QMS laid down in organization and why. Very informative

John14 November 2020

Finding this presentation to be very clear and informative. Concise and easy to follow / understand. Now I that have finished the course, I feel more confident with the knowledge gained, to contribute in the setting up and maintaining the ISO system in the workplace.

Angela14 November 2020

This course was exactly what I needed as a beginner to the quality standard - I feel more confident about setting up a quality system. The instructor was very clear and easy to follow. Images were helpful and made the information easier to understand. Thank you!


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