Improve Your Conflict Management Skills

How to Make a Real Difference in Situations Involving Conflict

3.90 (5 reviews)
Udemy
platform
English
language
Communications
category
682
students
1 hour
content
Jul 2022
last update
$49.99
regular price

What you will learn

Explore the range of sources of conflict

Learn about various conflict management tools

Appreciate the importance of principles negotiation

Explore the potential benefits of conflict

Description

Conflict is a common feature of life, whether in the workplace or beyond. A common reaction is to back away or hide our head in the sand, even though this type of response is not helpful and may actually make the situation worse. This course has therefore been developed to help participants develop a fuller knowledge of conflict management, a more confident response to it and a higher level of skills.

It follows on from Neil’s earlier course, Managing Conflict, which introduced the basics. The current course builds on these foundations by establishing three key principles; exploring the range of sources of conflict; introducing a number of useful tools for responding to the challenges of situations involving conflict; highlighting the importance of ‘principled negotiation’; and considering the potential benefits of conflict.

Conflict situations have the potential to be very unpleasant and stressful, but when handled skilfully and effectively, they need not be feared. Indeed, becoming highly skilled in managing conflict can be extremely helpful in a wide range of careers, businesses and wider life circumstances.

Feeling more confident about managing conflict can help us to become more confident in general, better equipped to respond positively to difficult situations when they arise.


Content

Introduction

Introduction
Module Companion E-book
Lesson 1 - Three Principles
Lesson 2 - Sources of Conflict
Lesson 3 - Conflict Management Tools
Lesson 4 - Transactional Analysis
Lesson 5 - Principled Negotiation
Lesson 6 - The Benefits of Conflict
Conclusion

Screenshots

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Reviews

Shad
February 6, 2023
This was very insightful. I'm hoping to put some of these lessons into practice to help out future conflicts I may be a witness or a party to.

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Related Topics

4779210
udemy ID
7/13/2022
course created date
7/16/2022
course indexed date
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