4.38 (33 reviews)
☑ The main capabilities you need to build and run for effective use of technology in HR that drives productivity and improves employee experience
☑ Real examples from a world class case study of a large financial services firm in Africa that pioneered user friendly, mobile technology for its 40,000 employees
☑ How an HR shared services function uses technology to effectively support the rest of the organisation in lifting HR to new heights of performance
☑ The 80/20 principle for your employee portal as a single, intuitive entry point for every process and information they need
☑ Well orchestrated onboarding solution clearly showing where any potential or new employee is in the process
☑ Events-driven one stop shop of information that supports decision making through effective knowledge management
☑ Task management solution that shared services need to manage, track and trace employee queries
☑ How to design a knowledge base using frequently asked questions and high volume queries
☑ Bring everything together for the employee: policies, procedure manuals, links to systems and easy-to-use workflow
☑ How a mature knowledge base is critical for consulting services but corporates are still developing theirs
☑ Searchable and comprehensive database of HR policies, rules and training manuals which are available in-process
☑ The employee lifecycle begins during the talent acquisition stage and how technology supports this
☑ The importance of intuitive user screens for employees to navigate as casual users of the main HR system
☑ How service level agreements integrate into case management tools and reporting on shared service performance
☑ Treating employees like customers to constantly get and use their feedback to improve the support they need
☑ The four main mobile technology protocols and how to choose one; USSD, SMS, App and .mobi
☑ Reducing paperwork and manual processes with automation and once-only capture of information
"I can concur that these pillars will surely make HR technology a true enabler in any business." - Bernard
"Awesome stuff, really valuable information." - Josephine
“The course is fantastic" - Lyle
This course presents the 5 pillar framework and world class case study for developing HR technology that best supports your employees and an HR shared services team. You will lean about employee self-service, case management, portals, knowledge management and talent acquisition. The course also teaches mobile technology for employees, automation for shared services and there is a case study that shows how all of these were successfully put into practice.
Become a better HR professional today by learning about all of these fundamentals of how to create world class employee solutionsl
Employee expectations of slick and simple technology is based on their experience in their own lives
User interface design thinking that is based on the volumes of employee transactions and queries
Mobile technologies such as SMS, USSD, App and Mobi for delivering convenience to employees
Technology as an enabler of employee experience, and how it needs to work seamlessly with an HR support function
How you can automate, digitise and improve employee support processes with fit-for-purpose technology and solutions
The use of technology in acquiring new talent into your organisation and how to treat new employees like new customers
Cost reduction in shared services and across an HR function in a medium to large organisation
How to choose the right mobile strategy for rolling out a new employee self service front end
The importance of de-cluttering and re-arranging screens to improve employee's user experience
Tracking and tracing of employee queries using solutions that manage hand-offs and produce meaningful management information
How to improve case management processes with immediate customer feedback
Self-service solutions for employees and how to improve their experience of all the HR functions they need
The importance of combining systems into a single, consolidated portal for employees
How technology needs to bring all the automated HR support functions together into an intuitive user experience
Saving time and money in a shared services environment by empowering employees with self-help when they need it
The importance of integrating HR systems like Oracle with recruitment platforms like LinkedIn
How a knowledge management system should work and what employees will expect from it
The widespread use of Sharepoint for company intranets and how its new features support advanced employee portals
Take advantage of my experience in actually building and running these solutions for an organisation of 40,000 employees. I've packaged all my skills into this course to provide you with an incredible learning experience and help you become a better HR professional. Regardless of your knowledge of HR Technology, if you are interested in how to better leverage technology for HR then this course will help you!
Introduction To The 5 Pillar Framework Of HR Technology: Portals, Self-Service++
Employee Portals, Self-Service, Knowledge Base, Acquisition, Case Management
The Comprehensive 5 Pillar Framework Of World Class HR Technology
Pillar #1: Employee Portal - One Stop Shop For Employee Information & Processes
Pillar #2: Knowledge Base - Comprehensive Database Of Company Information
Pillar #3: Acquisition - First Step In Your Employee Lifecycle
Pillar #4: Self Service - Feature Rich, Intuitive Single Source Of HR Functions
Pillar #5: Case Management - Query Workflow Management For Employee Support
Case Study: A Successful HR Technology Implementation At A Large Financial Firm
Introduction To A Successful Implementation Of HR Technology In A Finance Firm
User Friendly HR Technology; Delivering Intuitive Navigation For Employees
Delivering Self-Service HR Technology On Mobile Devices Benefits Employees
Achieving Automation With HR Technology Reduces Costs And Improves Service
An amazing course and well explained. According to the practical and upto date techniques. But one thing makes this course incomplete and that is, not sharing the pictures in real time of what have been done before instead of only telling it to us.
the lecture was very informative. Providing learning recourses (slides) on the information giving would have add value to the learning process.
I LIKE THE SIMPLE WAY WHICH WAS THE ISTRUCTOR USING TO MAKE IT EASY FOR UNDERSTANDING. GETTING NEW HELPFULL IDEAS.
Fascinating insights into the practical aspects of Peter's 5 Pillar Framework. I love the fact that he always uses real life examples in his courses - no theory here! Thank you, Peter!
The information shared are the high level basics of getting started. I generally believe that HR have this intention upfront, however struggle to successfully visualise and implement these concepts because they are internally focused on replicating existing HR processes on a system rather than questioning whether the process is needed or not or should be changed by considering the employee experience first, which you touched on briefly. There is also a significant lack of basic system knowledge, ability to use data to inform decisions and a poor / limited understanding of the downstream impact that certain HR practice decisions have on system capability, functionality and / or module integration which ultimately creates a frustrating end user experience. Having this knowledge upfront enables HR to get the best solution in place that improves the employee experience and streamlines existing HR processes. This may be a level up or the next course in this series, but I believe that this knowledge is critical before getting stuck into any HR tech implementation. It would also be valuable to introduce the concepts of design thinking and / or six sigma to provide a learner with information on how to transform HR without getting trapped in a costly and lengthy system transformation.
I can concur that these pillars will surely make HR technology a true enable in any business. As Peter mentioned, it is critically important that the HR practitioners are true ambassadors of the technology being offered and actively drive/ pursue the further enabling thereof.