About this course
Welcome to the course
Course introduction
About the instructor
What this course covers
What this course does not cover
Proven repeatable patterns
Read this before posting a question in Q&A
Help me help you
Introduction to IT
Introduction
What is IT
Why get into IT
How much can you make
But remember...
Geography matters
Different pay
Regional differences
What can you do
IT is a huge field
IT Careers
Career paths
IT is a complex topic
Level 1 support - Call centers
Call centers
Level 2 support - users
Level 2.5 support - hybrid
Tickets get routed
Help desk metrics and resolutions
Desktop and end user support
About end user support
Network administrator
Network administration
Server administrator
Server administration
Cloud administrator
Cloud administration
Storage administrator
Storage administration
Database administrator
Database administration
Cybersecurity
Cyber security field
Computer programming
Computer programming field
Project management
Project management field
Management
Management field
Hybrid roles
Hybrid role example
My career
Education
Education introduction
School (K to 12)
College and university
Formal education
Getting a free education
Finding free training
Examples of finding training
Finding inexpensive (and free) education
Let me google that for you
Experience
Experience introduction
The catch 22
This mentality is everywhere
Education and experience
Both are required
Education and experience expanded
Free experience
Getting free experience
Paid experience
Freelance work
Hiring managers perspective
Certifications
Certifications introduction
What is a certification
Why get certified
Certification vs education
My take on certifications
Vendor specific
Vendor neutral
Industry standards
Common certifications
Vendor specific vs agnostic
Call center certifications
Hiring managers perspective on call center certifications
End user support certifications
Hiring managers perspective on end user support certifications
Server administrator certifications
Hiring managers perspective on server administrator certifications
Network administrator certifications
Personal experience with network administrator certifications
Database administrator certifications
Database administrator certifications overview
Storage administrator certifications
Storage administrator certifications overview
Virtual administrator certifications
Virtual and cloud certifications
Security certifications
Cyber security certifications overview
Programming certifications
Programming certifications overview
Programming specializations
Programming specializations overview
Project management certifications
Project management certifications overview
Management certifications
Management certifications overview
Combining certifications
Keeping up with certification requirements
Hiring managers perspective on certification
Common certifications
Job hunting
Job hunting introduction
How do you get a job
Basic flow
HR processes vary
Make a resume
Professional resumes
Resume tips
Keep it clean
Resume tips
Job sites
Notes on job sites
Dealing with automated systems
Hunting keywords
Spotting keywords
Automated recruiting platforms
Dealing with human resources
Dealing with recruiters
Be different
You are applicant #6729
Things to google
Interviewing
Interviewing introduction
What if you get no interviews
I never got a call
How did you get it
Types of interviews
Email interviews
Email interviews overview
Video conference
Video interviews overview
Phone conference
Phone interviews overview
Face to face interviews
Face to face interviews overview
Round table interviews
Round table interviews overview
Technical challenge
Technical challenge overview
Interview formats
Interview formats in depth
Beware of buzz words
Industry buzz words
Before the interview
Preparing for an interview
During the interview
Personality gets you hired
Reading social cues
Questions to ask
You are interviewing them as well
Align your interview with their needs
After the interview
After the interview is critical
Handling bad interviews
Turning a bad interview into a great one
The best interview
The worst interview
When I interview people
Things to google
Getting job offers
Getting job offers introduction
What if you get no job offers
Dealing with rejection
Dealing with offers
Evaluating job offers
Dealing with low offers
Dealing with short term offers
Require an immediate response
Dealing with non-negotiable offers
Have unexpected requirements
How to decline an offer
Declining an offer
How to negotiate an offer
The art of negotiation
Accepting an offer
Accepting a job offer overview
Things to google
Quitting your current job
Quitting your current job overview
How to quit a job
Be professional
They may ask you to stay
Dealing with reluctance
Training your replacement
They may escort you out
You can't quit - you are fired
Regardless of how long you remain
Lasting impressions
They kept calling me after I quit
They blamed me
I went back
I became their boss
Exit interviews
I will never hire them again
I wish they stayed
Things to google
Starting your new job
Starting your new job introduction
Be organized
First impressions
Be happy
Attitude is everything
Your first project
Dealing with failure
I took down production
Dealing with success
I did the impossible
Be the best employee they ever had
Be the employee they always need
Major takeaways from this course
Things to google