Hotel Front Desk
Hotel Front Office Management and Operations
4.40 (455 reviews)
1,350
students
1.5 hours
content
Nov 2019
last update
$49.99
regular price
What you will learn
Role and Importance of Front Office Operations in the Hotel
Foundational procedures of Front Office
Day to day tasks/reports/actions at the desk
Successful Front Office Manager To Do List and Complete day to day Checklist
How to respond to an unhappy guest survey or email
Service recovery and how to resolve Guest Complaints
Why is it important to understand the real reason guests complain
Key Performance Indicators and how to measure success of Front Office Department
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Related Topics
2630614
udemy ID
10/29/2019
course created date
10/26/2020
course indexed date
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