Hospitality

Learn basic industry challenges and current trends in hospitality, tourism, recreation, restaurants, hotels and events

4.55 (197 reviews)
Udemy
platform
English
language
Entrepreneurship
category
Hospitality
3,301
students
4.5 hours
content
May 2020
last update
FREE
regular price

What you will learn

Explain the characteristics of hospitality industry

Describe the main duties and skills of hospitality professionals working in accommodation, food and beverage and event sectors

Explain how to serve the customers and to meet the expectations of the guests in hospitality industry

Define the key drivers to customer satisfaction

Describe the hospitality service environment issues

Understand the importance of culture in hospitality field

Description

This course will introduce students to the specialty area of hospitality business. Students will learn about basic industry special events.  Students will gain an understanding of the foundation skills and knowledge needed for a successful career in the world’s largest industry.  The course introduces students to the history and main characteristics of the hospitality industry, such as main sectors and services, customer satisfaction and meeting their expectations, communication aspects in a cultural diversity of this industry. Students will also gain an understanding of the relationship between the hospitality industry and the tourism sector, will be informed about the trends of this challenging industry as well as gain an overview of the different skills needed for a career in the hospitality industry. Opportunities to explore specific industry segments in more depth are offered through videos with hospitality professionals.

Content

Introducing hospitality

History and origin of hospitality
Definition and characteristics of hospitality industry
Relationship between the hospitality industry and tourism
1st module test
Sources

Sectors and services in the hospitality industry

Accommodation sector
Food and beverage sector
Recreation and special events
2nd module test
Sources

Customer service and their satisfaction inhospitality industry

The basics of hospitality principles: meeting guest expectations
Key drivers of guest satisfaction
Service environment and it’s importance to the quest experience
3rd module test

Creating the hospitality culture

Creating hospitality culture: importance of leaders
Communicating the company culture
Understanding cultural awareness
4th module test

Future trends in the hospitality industry

Hospitality and the future
Trends in accommodation sector
5th module test

Reviews

Arham
August 1, 2023
Very detailed and informative course! I learned beyond my expectations and was happy to feed myself with thorough knowledge regarding the hospitality industry. Marvelous work delivered indeed!
Thuso
November 4, 2022
THIS COURSE TAGHT ME TOO MANY THINGS THAT I DIDNT KNOW IN THIS INDUSTRY AND NOW I HAVE A GREAT CLUE OF MANY THING I KNOW WHICH DEPARTMENT DEALS WITH AND THE RESPONSIBILITIES.
Dh
July 2, 2022
Good one, great value inside. I'd recommend downloading the files to read separately. The sound is not the greatest but there's value to learn. Thank you!
Nandini
March 26, 2022
the explainer had a lack of experience, she was struggling while reading English. Wrong pronunciations. She was reading the wrong information from the slide.
Hiago
August 16, 2021
The voice which is narrating the slides presentation is often confusing, the captions don't even help sometimes, a better pronunciation of what's been said would help, or the full text of what's being said.
Roxanne
March 1, 2021
im enjoying the course very much .but the accent is a bit hard to understand at times .but over all its very informative.
Jenny
June 10, 2020
The narrator is very poor and not always easy to understand, it does not flow this is my first course with you i hope it improves

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2793992
udemy ID
2/3/2020
course created date
5/20/2020
course indexed date
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course submited by