Learning IT Help Desk for Beginners

Must know skills for Helpdesk and Service Desk Professionals!!

4.54 (1191 reviews)
Udemy
platform
English
language
Network & Security
category
instructor
5,608
students
4.5 hours
content
Feb 2023
last update
$69.99
regular price

What you will learn

Further understanding on key IT technologies

Basics around Windows 10 administration and support

IT Hardware overview and troubleshooting

Active Directory and how to use it

Basics on what Servers are

and much much more!!

Description

In this course we will cover a number of technology items, focusing on the Help Desk Professional. If you are new to IT, or have been in technology for sometime, this course will give you the foundation that you need to either get that IT job, get promoted, or improve your existing tech skillset.

This course will give you the essential and foundational technical skills for those who currently work in technology, as well as those who want to get into the IT industry.


In this course we’ll provide you with -

  • Further understanding on key IT technologies

  • Basics around Windows 10 administration, troubleshooting and support

  • IT Hardware overview, setup and troubleshooting

  • AD (Active Directory) and how to use AD

  • An overview of DHCP?

  • Basics on what Servers are

Do I need to be an expert?

No, this course is designed for people who are excited about technology and may be either working in technology or looking at getting into IT. It’ll provide a list of key skills for anyone aspiring to work in technology, and improve providing an overview of core system and network technologies.


Why this course?

This course will be easy to understand, and give you an overview of the necessary IT skills you need to know.


You’ll soon start to see why so many people love working in Technology. I love it, and hope that you do also!!

Of course this is only the beginning of your learning journey. Continuing to improve on your tech skills more and more will help you in being a highly skilled IT professional!

Content

Introduction

Instructor & Course Introduction
Different IT Support Levels

Microsoft Windows

Using Windows 10 - Basic Overview
Computer Names and Naming Conventions
Installing and Deleting Apps
Troubleshooting - OS, Software, Hardware
Installing Windows 10 from USB (optional)

Hardware

PC Parts - Laptops and Desktops - Outside
PC Parts - Laptops and Desktops - Inside + Upgrades
How to Hook Up Dual Monitors

Active Directory

What is a Domain and Active Directory (AD)
AD Overview
Creating a new OU’s and User in AD
Creating a new Computer Account in AD
Reset user passwords
Managing and using Users, Security Group
Joining a PC (Windows 10) to the Domain
Joining a Mac to the Domain (Bonus)

Networks and Tools

What is DHCP
IP addresses (DHCP vs Static) - Mac & PC
Hardware Drivers
Remote Desktop Manager

Servers and Virtualisation - Basic Overview

What is a Server
Physical vs Virtual Servers
Servers in the Cloud

Few Final Thoughts

Helpdesk Ticketing System and Triage
Helpdesk Pro Outro

Screenshots

Learning IT Help Desk for Beginners - Screenshot_01Learning IT Help Desk for Beginners - Screenshot_02Learning IT Help Desk for Beginners - Screenshot_03Learning IT Help Desk for Beginners - Screenshot_04

Reviews

Berlize
October 12, 2023
This was really helpful and interesting. It made me feel a bit more at easy applying for the help-desk position.
Will
September 11, 2023
Great host, very informative, slightly lacking in visual aids but still feels like the knowledge transferred to me.
Eszter
August 11, 2023
Yes it was thank you very much. The videos that you are making are also very, short and informative. Loving to watch and learn from them. :)
Ganesaa
August 8, 2023
Very good explanations throughout each lecture. Definitely a must try for new beginners as it's explained in a very detailed manner. Certain lectures come with notes and make sure to do your own notes as well for better understanding. Thanks Emilio for the amazing experience.
Patricia
July 16, 2023
A bit too wordy. Would appreciate having summaries at the end of each lesson and having important terms and definitions on the screen.
Danial
July 15, 2023
The course i did was over complicated, but i have written notes, i think the main think i need to do is actually physically doing each section practically, and i need to repeat this in order to be highly experienced in the field of IT. A bit disappointing of talking too fast but good
Lagado
July 13, 2023
I really have an Amazing experience during this course those videos, practically explain this is a great job. kudus
Stephanie
May 27, 2023
The course itself is very informative. Useful information given in easy-to-follow steps for note taking. Problems: Volume control; when you move your "classroom" to different locations, the volume goes way up or way down to the point where I'm having to constantly adjust the volume for ease of use. Second issue: What's with the creepy music? Very distracting. Can't tell if it was a deliberate add-in to some of the lectures or if someone's phone was ringing incessantly. Extremely distracting. Takes away from the information I'm trying to absorb and learn. Had to rewind and listen to some parts several times to get through the distraction of the "music?".
Andy
May 5, 2023
Good course for beginners. Lots of information to digest for those starting out in the IT world. If I could make a couple of suggestions, the segments where you were not (at home?) - the background music level was pretty high, and therefore distracting. I'd also suggest a lapel mic, as it was a bit harder to hear you in those clips.
Julia
April 21, 2023
The course was very helpful and I really recommend to take notes while listening to the videos. Thank you very much.
Brian
April 8, 2023
Information good, but too much talking and not getting to the point. Background music is never a good idea when your trying to learn. Too distracting.
Daniel
April 3, 2023
really clear explanation in each videos. understandeble and fast, this curse is helpfull. gives a lot of explanation on varius topics.
Cange
March 20, 2023
Pretty well explained and structured. There is enough details for beginners to understand the notions properly and the screen recorded sessions fit perfectly in the courses. Bravo !
Ariel
March 11, 2023
Great course, especially the AD stuff. Most of the IT courses don't cover it that much. Thanks, Emilio!
Jolita
March 8, 2023
I am in a meddle of this courses, but I am very happy, as very good lecture, lot of good useful information, thank you

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12/8/2022100% OFF
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4/25/2023100% OFF
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3935176
udemy ID
3/24/2021
course created date
7/2/2021
course indexed date
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