Help Desk Analyst

Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate.

4.00 (364 reviews)

Udemy

platform

English

language

Operations

What you will learn

Upon completing this course you are eligible to sit the official Help Desk Analyst Certification Exam

Learn how to get employment as a Help Desk Analyst

Know how to perform duties relating to the development, maintenance and support of an organization's Information Technology

Learn how to provide Support to end-users on a variety of IT issues

You'll be able to Identify, research and resolve technical problems

You will learn how to respond to phone calls, email and 'in person' requests for technical support

You know how to document, track and monitor problems to ensure a timely resolution

Why take this course?

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs

Your primary responsibility as a Help Desk Analyst is to provide top-notch first-level support, which will require troubleshooting technical issues, supporting complex software and computer technology in a high-service environment.

Boost your career, pass the included certified elearning course, and achieve your Help Desk Analyst certification.

How to register for your exam

1. Complete the Help Desk Analyst Course

2. Once you've completed the course, email our exam department at exams@artofservice.com.au to purchase your exam voucher and sit your final exam.

3. Your exam can be scheduled online and you will receive a PDF certificate when you pass your exam.

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This certification is for any professional or company that’s looking to offer professional-grade IT support service with very little effort. Using the benefits of elearning certification, The Art of Service has helped professionals in all industries move their help desk and customer support operations to the next level. Companies that can attest to the fact that with this book and course, the name of the game is simplification.

The Help Desk Analyst Complete Certification course is built upon the idea that help desk support doesn’t have to be complicated and cumbersome.To assist an individual seeking employment as a Help Desk analyst, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform.

This program does assume the reader already has some technical knowledge that will be utilised in a Help Desk role. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed.

Reviews

Nikhil

October 5, 2020

Expecting higher level of analysis and in depth critical assessments,quizzes at end of each module etc. Still not as per the expected quality.

Tuna

June 25, 2020

Pop-ups and a cursor on the screen, moving, made it look sloppy. I learned some things but some of the content sounded like it was there to prolong the course.

Leslie

May 3, 2020

Very informative, after taking this course, realize it was just a refresher. The art of providing service is lost. Businesses are mostly about making money. We need to restore service. I enjoyed the course! Thank you :-)

David

April 30, 2020

Too basic for me. No commands to use on command line. Not very technical. Too much emphasis on how to talk and dress. Not enough on the technical side. Very basic course. Maybe good for a high school student.

Chalida

April 18, 2020

Feel like listening to the robot but full of information. As I am not a native speak, quite not easy to understand but I do learn new vocab. Thanks.

Garrett

October 28, 2018

If you are looking for a course with any technical training this is not a course for you. This is all about customer service. Customer Service is important but not what I was expecting. The next level course that is offered is 50% customer service. That course 'technician' level also appears to be a let down.

Jesse

October 5, 2018

I'm understanding the professor very clearly and he's slow paced in teaching which gives me more time to take notes from his video slides.

Deleone

February 24, 2018

I feel that this course has exposed me to material which is getting me look at my job in a different (positive) way. There's a lot of information, but I know that this course is going to significantly help me improve my work product and overall knowledge about my role.

Alan

February 20, 2018

This course is very basic. I do not think this course completion would cause me to hire someone with this skill level. The Help Desk Analyst needs more course work involving documenting the opening, activities and closing of an Incident or Ticket.

Vikram

October 13, 2017

Clear understanding of course. Very Happy with the step by step understanding of the Help Desk Analyst course . After finishing got a certificate of completion . The staff at Art of Service were helpful with the exam process thereafter. Thanks . Looking forward to doing the Help Desk Technician course with The Art of service .

September 16, 2017

The narrator of the slides is so soft spoken you can't hear him even on full volume. I am having to fast forward through all the slides to get to the PDF downloads so that I can read the lessons. I would rather you put those PDFs in the beginning of the lesson so I can try to follow along with the slides. As a customer I would be very upset if I paid full price for this. Instead I paid sale price and am just aggravated. Now that I have had to read the lectures and gone back to take your little quizzes, I have found that what is in your printed material does not agree with your quiz answers.

Dean

May 30, 2017

Spoke quickly when dealing with hard to understand terms, but covered a good deal of information. I came away having learned more about the role and responsibilities!

Luis

July 2, 2016

While speaking the Tutor provides with good informacion but the presentation is boring and does not provide useful info or tips.

Zahid

January 31, 2016

The course presentation was excellent as was the instructor, but I would have preferred a few more quizzes to test our learned skills. In any case, it's a great course for anyone looking to get into this field.

Kiremerwa

October 31, 2013

Best "Help Desk Analyst" course ever, The Course ware used is simple , easy to understand and on point.

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